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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 125787 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57878 Views
  • 43 replies
  • 7 kudos

Resolved! Free Previews List

Where can we find the list of upcoming free previews on the Telus website ???? Right now when I put " free previews " in the search box it takes me here: https://www.telus.com/en/tv/what-to-watch So is there any place ( besides channel 5 ) that I can...

Internet not working

I am in India and my internet connection in Canada stopped working at my home.I am in roaming then how can i connect to tellus support from here.

When will PureFiber come to area

I have been a customer of TELUS for a very long time. My home hardline, cell, TV and Internet. In fact my email ends with telusplanet.net. Here is what is bothering me. I asked when to expect Purefiber in my area, Pennsbrooke. Marlborough along 52 st...

Disney

I can't activate my disney plus subscription my theme packages won't load on the app I've been trying everything

My cable box has a mind of it's own

We have 3 tvs in our home. When we are watching any channel the tv will randomly changes to the Prime home page. It happens on 2 of the 3. The other one's screen freezes randomly. If I unplug and re-plug it stops for a few hours then starts again. I'...

dwill57 by Neighbour
  • 1308 Views
  • 1 replies
  • 0 kudos

New Telus Smart Hub

Have been using Linksys router connected to rural Telus ZTE 275 for several years (4G). Requested more data from Telus and was offered a 5G solution. Received an outdoor unit and a Telus Wifi Hub. (looks like a beehive) My issue is this: The new Telu...

Mr_Neil by Neighbour
  • 3759 Views
  • 5 replies
  • 0 kudos

Resolved! report of damaged pedestal

328 Strathaven Drive, Strathmore AB damaged pedestal doors. Please fix asap as neighborhood kids play around the area. Thank you.

328 Strathaven Drive_broken utility box.jpeg
TammyN by Neighbour
  • 4147 Views
  • 3 replies
  • 0 kudos

Resolved! Telus Network Access Hub Port Forwarding

Last year I moved into a new place and had Telus PureFibre installed. I recently came upon the need to host servers and while attempting to deal with port forwarding, I found I cannot access the default 192.168.1.254 admin services using admin and th...

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