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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 121956 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57280 Views
  • 43 replies
  • 7 kudos

Resolved! VOD episode missed

Big Brother Season 25 Episode 2 should be available today but is not showing on demand

Nmk86 by Neighbour
  • 3069 Views
  • 3 replies
  • 0 kudos

Finally Recording in New Digital Box Solved

Ok. In another post I had expressed my inability to record . @kate said, I need to have a cloud subscription. Finally after talking extensively with customer loyalty rep and technical services, the problem had been resolved. The problem appeared to b...

xmldba by Organizer
  • 5564 Views
  • 6 replies
  • 2 kudos

Don't be fooled by "No Cost" fiber optics

The only way that Telus' fiber optics is "No Cost" is if you don't value your time. Someone over 18 has to be present when they install it in your home, and it took them 5 visits (the longest was 2 1/2 hours) before they finished, and it still doesn'...

BrentM by Neighbour
  • 2755 Views
  • 1 replies
  • 0 kudos

T3200m DNS host mapping

Hi, How do I get dns host mapping to work? My firmware version is 31.164L.22when I do a nslookup of the mapped address it returns:*** node-1w7jr9n24twqzs2cg5ed4tjl4.ipv6.telus.net can't find local.fmams: Non-existent domain -Tomas

TomasF by Neighbour
  • 3981 Views
  • 5 replies
  • 0 kudos

Resolved! How do I enable surround sound?

I just switched to Telus from Shaw and got the TV Digital Box. The picture is great but the sound is only stereo. I think I am overlooking a setting.How do I fix this? Thanks

Unhappy with Internet - Is SmartHub any different?

Due to location, we have been stuck with Internet 25 for years. We are super unhappy with it. If I stream YouTube on one device and my child streams on a second device, a third device can't even browse the internet. We're a large family, and we use t...

nrbrown by Neighbour
  • 4124 Views
  • 5 replies
  • 0 kudos

Resolved! Account 90 days Grace period - Telus won't honour agreement

Background: I moved cities and needed to cancel my internet for a bit. I am on a 2 year agreement with 1 year left.I called Telus and spoke with an agent who gave me the advice of temporarily cancelling my agreement. He said that I would have a 90-da...

dopo1989 by Neighbour
  • 2541 Views
  • 2 replies
  • 0 kudos

VPN Passthrough from Telus T3200M to Asus RT-AX58U

Hi, I have the Telus T3200 router in my home that have been setup for few years and everything has been working fine. Recently, I bought a new Asus RT-AX58U which I treat it as a second router. I have connected the AX58U to the LAN port of my Wi-FI e...

bennetlee by Friendly Neighbour
  • 3004 Views
  • 2 replies
  • 0 kudos

Resolved! Using VGA monitor with VIP5602W no output

I have a old dell monitor with vga only and i wanted to use an unused telus 4k box to make a small cozy entertainment area. So i got a hdmi to vga male to male cord and plugged it in and with no output. I went through all sources on the monitor (whic...

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