Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I made a few calls, but nobody could explain the overcharge in bills caused by some greedy sales representative, and every customer service attempted to solve the overcharging problem and promised it's solved over the phone, and new bills keep chargi...
Hey everyone!I'm just wondering how I can access my router settings?I have a WiFi light that needs a 2.4 GHz signal to connect, but for some reason it's not connecting, even though I think I have smart steering on my router.I'm trying to access my ro...
Same as back in April. Channel 26 is not working. Can see it from the Channel Guide preview box, but when you access the channel itself you just get static. Or, if you try to go to channel 26 from another channel, you just get a frozen frame from the...
Wondering if anyone else has had this issue... I had an 'online security' charge on my bill for Norton Antivirus (a service that I have never used)... unfortunately, for the last two years.I didn't notice since the bill was essentially the same as wh...
This has been going on for 5 years!!!!You guys dug all around the cable box for the install and that box is 8 inches away from my garage pad. When they dug all around it and did not backfill it properly, my garage pad has sunk 8 inches from your crew...
I noticed the other day the follow seasons for Law and Order have been removed from on-demand:SVU: season 24Organized Crime: season 3Are they gone permanently or will be available again at a later date?
Since about Friday, seems that all CTV channels and the CTV affiliates (TSN, for example) keep dropping every 2-10 minutes (random timing), kicking me back to the home screen. The same thing happens with the Global BC and Global Okanagan channels. In...
I set the NH20A to full bridge mode while testing a 3rd party router (that I learned is faulty). Now I am trying to log back into the modem (or whatever the bleep this restrictive piece of junk is) so that I can shut off the bridge mode setting. I am...
Is anyone else under a Telus Service Agreement experiencing price increases for their Optik TV? I have a 2 year service agreement that expires in November 2024. On last month's bill I started getting charged an extra $4 for Netflix Premium, when Netf...
Our house has pre-wired ethernet cables and outlet/ports in the wall (Figure 4). Only 3 of them work, and I'm trying to get one of the others working. Two of the working ones is in the same outlet plate, so similar to Figure 4, but with 2 blue outlet...
