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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 125930 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57899 Views
  • 43 replies
  • 7 kudos

On Demand HBO series shows up in Web Browser search not STB?

When I search my TELUS STB for "The Newsroom" all it finds some old Canadian show with the same name from the 1990s, not the 2012 series with Jeff Daniels. It is clearly accessible as a TV show under our contract via web browser, so why can't be foun...

jdanham by Organizer
  • 996 Views
  • 0 replies
  • 0 kudos

unsecured equipment

There's a box, where all the phone connections are, at the end of my street. It is currently unlocked and probably will be all weekend.Why isn't there a number to call in to report something like this?Why would anyone call in only to be put on hold t...

Qix by Organizer
  • 1763 Views
  • 1 replies
  • 0 kudos

Pure Fibre Migration - Access Point not compatible with Optik

My house was migrated to Telus PureFibre this week. The Telus technicans doing the work were conscientious and capable. I appreciated their work. The existing Actiontec 3200M modem was replaced by a Technicolor FXA5000 gateway bridged to a Technicolo...

HSL by Advisor
  • 4211 Views
  • 4 replies
  • 1 kudos

Resolved! Wait time

Just past the 45 minute mark of waiting to speak to someone.this is absolutely ridiculous. We get charges ridiculous amounts and to boot they suck an extra 1.5 % to use a credit card to pay.seriously looking at other options for my home and mobility ...

LED by Neighbour
  • 13000 Views
  • 10 replies
  • 1 kudos

Resolved! PureFibre - Worse Latency than DSL?

Hello everyone, Prior to my PureFibre install I had DSL service going to T3200M modem/router. The latency on that setup was fantastic (I play music online and latency is critical). Since switching over to PureFibre I swear my latency has gotten worse...

Resolved! cowboy channel

ok we added the cowboy channel (971) to our package because there was programming we happen to enjoy. well its national finals rodeo time we can get all of the content EXCEPT for the actual rodeo event it's self. instead when the rodeo is airing we g...

Fiber 300

Your modems don't have their own wifi? You also conveniently have a service where I can pay an additional $10/month for more boosters.... This is straight extortion, I now have the booster sitting next to the modem which is RIDICULOUS (see picture). ...

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dfee by Neighbour
  • 2724 Views
  • 1 replies
  • 0 kudos

Can't Find Certain Gaming Servers

Greetings, The Problem:I am trying to get some help on trying to reach a certain gaming server, and potentially others that I'm not seeing anymore.I used to be able to play this server all of the time. Then one day I just can't find it anymore and I'...

Resolved! MoCA Questions

Just got PureFibre installed. A couple of MoCA questions:With my old setup, my Optik PVR was connected over coax using two Actiontec ECB6200 boxes (I don't have Cat5 available at my PVR). Is the ECB6200 compatible with the MoCA port on the new NH20A ...

Resolved! Optic TV+ app error Required output protections are not active

I used the previous version all the time on my Samsung tablet. Since the new updated version I cannot play any TV from the Guide. I either get this error "Required output protections are not active" or it hangs. I cannot find any explanation or worka...

Alberss by Friendly Neighbour
  • 30371 Views
  • 38 replies
  • 2 kudos
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