Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I found out that the power supply to the Telus hub is not white and does not have any marking on it to identify it as the correct power supply. That's a problem if one has more than one power supply for devices close to each other and one disconnects...
Very frustrated as I was on hold for 2 hours in total, only to get disconnected once my call went through 2 times!!
Wonder if Telus has any plans to use the Arris VIP7802 and enable cloud based pvr like Bell has.https://www.commscope.com/globalassets/digizuite/535351-p360-vip7802-external.pdf
Anyone else having consistent issues with telus internet? I've gone through many routers in my time at this place, and eventually the same thing always happens1. On my phone, and laptop, As soon as I'm out of range of my wifi and come back into range...
Looking for some information on the availability of Optik TV in the Elk Valley BC. Clicked on a plan with internet on the Telus site, entered my address and got a pop up to call a 1 855 #, which I did and after verbally dancing with the artificial ch...
Hey, I need help adding a router to my modem. I need a VPN-enabled router so I got an Asus router that supports Open VPN. I have tried using bridge mode although I get no connection to my router when enabled. Why is this? What should the connection t...
My landlord rents a basement to me, but refused to get a 2nd service installed in my rental for my own internet plan. The solution was the wifi smart hub. Despite my issues with them unplugging my wifi daily (accident or otherwise) I downloaded the T...
With the new tv+ web browser page I don't see any way, no button etc., to record shows from the guide. Thankfully the phone app still works. There is some rudimentary help available off the Settings page but it does not cover how to record and its li...
I've been trying to get hold of someone, anyone at Telus to pay by bill. It appears no one works there any more or at least they don't want to take my money. I tried logging on but their wonderful online payment system will NOT take me to my "Home" a...
