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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 130172 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58410 Views
  • 43 replies
  • 7 kudos

Technician did not show up

I had a technician appointment but he did not show up.I have waited for long time and I called to customer service centre and the representative agent did not say "sorry about that" or "sorry to hear that".The agent said that he did not about that ma...

pty1024 by Neighbour
  • 2585 Views
  • 0 replies
  • 1 kudos

Pure Fibre installation

My telus technician to install telus pure fibre connection was supposed to arrive a long time ago but never showed up, none of the support connections help, and if i dont get this done by end of month their shutting down my wifi, what am i supposed t...

Resolved! Telus customer service is HORRIBLE!!!!

Contacted customer service support online, big mistake, didn't get any satisfaction so called the 1-888-811-2323 number and was on the list for a call back. They called me three times and each time I was told to press 1 for a person, put on hold and ...

blg05 by Neighbour
  • 41426 Views
  • 2 replies
  • 4 kudos

Fibre Optic Internet - static IP address registration portal?

Any clue when the self service site to register a static IP to MAC address will be available on the fibre Internet network?There used to be one for copper DSL lines, but now it just redirects to a web page that says to call a number.I don't want to s...

hemlock by Organizer
  • 2242 Views
  • 1 replies
  • 0 kudos

Home phone/internet hub panel

Hey I have a quick (possibly dumb) question.I remember when we were setting up/troubleshooting my home phone that the tech said we could plug directly into the big square panel hub thing (forget the name) as it has a port listed as “phone”I thought t...

Resolved! My Brllliant Friend - missing episodes

The last two episodes of My Brilliant Friend season 3 (episodes 7 and never showed up on my online Pik TV Crave channel. Do you have access to them?

oac by Friendly Neighbour
  • 6593 Views
  • 6 replies
  • 0 kudos

Resolved! Nokia fiber box

First, WHERE IS THE ENGLISH??? When you converted me from copper to fiber,I was told the fiber box had a battery that may lastup to 3 hours if the power went out.My power just went out.I had no internet and no phone.Does the Nokia box have battery ba...

Randyh2 by Friendly Neighbour
  • 7793 Views
  • 5 replies
  • 1 kudos

wifi booster with wifi 6 hub/nah

I am told by the tech that came by to upgrade my old ac gateway to the nah and the wifi hub that my old telus booster will not work anymore with the new equipment and proceed to take away all 3 of my booster including 2 of them that i paid for with m...

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