Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I’m an existing customer. How do I upgrade my modem to the WI-FI 6 hardware? I’m at a dead end on the Telus website.
Hi,I have 1 gig fiber and my network is as follows:fiber modem thingy - router - unmanaged switch (D-Link) - PC and PS4 on the switch.This setup works at full 1 gig speed.I wanted to move TV to the same room so I connected my TV box to the same switc...
When I use Alexa to trun off the tv :Alexa, Turn off Living Room TV". it only goes to the green Optic Screen asking to press OK to continue watching. Can I get Alexa to actually turn off the TV?
Hi everyone,I am having trouble accessing into my WIfiPlus(WEB6000Q) to change its wifi and password. Few years ago I was able to use the info at the back, type into my browser and have access to the WifiPlus configuration page. Another way to access...
in gmail all settings there is supposed to a tab for "chat".I do not see this in my telus.net gmail acctI have checked with other gmail users and they have this tabPlease advise
Phone calls are made to my home number from an iphone or some other cell phones I get a message that my home phone is out of service. This has happened multiple times when the caller has been certain they are dialing the correct number. I've been tol...
Hello I currently have PureFibre Gigabit Internet (included data :1000 GB) + Unlimited internet usage. IF I exceed 1000GB in a given month or period (i.e 1030 GB this past month) does my internet slow down, even i have unlimited internet usage?
I recently added 3 Boost WiFi units to my network. Up until then I was using WiFi from a T3200M and WEB6000Q. Configuration is:1) Nokia ONT --> T3200M2) T3200M has some computers connected to it via a switch;3) T3200M outputs coaxial, which Telus spl...
Hi,Starting about 2 weeks ago, my games start to have lags where it impacts the game play. Installed VPN and paid them to see if this will solve the problem and it does. I have attached 2 WinMTR with and without VPN to see what would be the issue. My...
A week ago I upgraded from fibre 150 to 1gb. I get that 1gb is theoretical and that network congestion can impact speed. However, I've checked on ookla multiple times a day for the last week and the fastest down speed I get on a lan connection to my ...
