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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 125177 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57789 Views
  • 43 replies
  • 7 kudos

Adding non Telus Mesh wireless repeaters to the home network

Eh folks- sorry if this has been asked a bunch of times... my search results don't quite hit the mark. Wanting to add a couple of Asus routers in repeater mode to the 2 unit "mesh" since the signal strength is below desirable. Why would I even have t...

Eno by Helpful Neighbour
  • 4601 Views
  • 3 replies
  • 0 kudos

Can’t connect to some devices

Hi, so a few days ago some of my devices can’t connect to the internet. My TV, PS4 and my printer all can’t connect to the internet. They are connected to the wifi but the internet doesn’t work. However, my internet is working fine on my phone and la...

Zia24 by Neighbour
  • 1867 Views
  • 1 replies
  • 0 kudos

T3200M constantly disconnects from network...

Hi, Wondering if anyone else is having issues with their fibre optic internet service? My modem constantly disconnects from the telus network and both Internet and TV services are affected by this. It's really frustrating now more than ever as I have...

B3n by Neighbour
  • 4863 Views
  • 2 replies
  • 0 kudos

Internet Overage Charge on bill

I'm still being charged an internet overage charge. I thought Telus wasn't going to charge for these; how do I get this charge removed from my bill?

MR2 by Neighbour
  • 2610 Views
  • 2 replies
  • 0 kudos

Covid Internet overage waived question

I see you guys have waived the no overage charges for this covid crisis until April 30, my billing cycle is on the 14th of April will I still get no overage charges until next billing cycle?

Resolved! White box before the t3200 router

I have a white box with ethernet ports on the wall that comes in from the pole that’s connecting the t3200 router. Can i unplug it to clear out the cache like you do with the router? Have no idea what the white box is called, just assuming it has to ...

Alter by Organizer
  • 5647 Views
  • 4 replies
  • 0 kudos

Windows 10 Security

I just upgraded to Windows 10 (From my old Windows 7). I read that the security package supplied with Win10 is enough and no additional Security packages are needed. Is this true or do I still need to download your Norton Security for my PC. If so, d...

Dieter1 by Neighbour
  • 3579 Views
  • 3 replies
  • 0 kudos

VIP5602

I have two Arris box's in my basement that feed tvs upstairs . My IR repeater worked fine on the old box's but since updating I cannot control the new box's and my popularity in my house is shrinking quickly! Who has had success with Bluetooth remote...

miwavuda by Neighbour
  • 2302 Views
  • 1 replies
  • 0 kudos

Double NAT

I have a Netgear ac1750 that im trying to connect my to my actiontech T3200m. The only way i can get it to work is by using default settings on the T3200m and plugging my ether net cord into the wan or the port1 but i end up with Double NAT. If i use...

Janvrin3 by Neighbour
  • 4034 Views
  • 2 replies
  • 0 kudos
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