Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hi, so a few days ago some of my devices can’t connect to the internet. My TV, PS4 and my printer all can’t connect to the internet. They are connected to the wifi but the internet doesn’t work. However, my internet is working fine on my phone and la...
Hi, Wondering if anyone else is having issues with their fibre optic internet service? My modem constantly disconnects from the telus network and both Internet and TV services are affected by this. It's really frustrating now more than ever as I have...
Hi there, maybe you can provide me some insights here... Current SetupWhitebox connected to wan port of t3200 in the garage.From garage using coaxil come into the house to a Moca splitter.From one out of splitter to Moca adapter ECB6200.From Moca ada...
I'm still being charged an internet overage charge. I thought Telus wasn't going to charge for these; how do I get this charge removed from my bill?
I see you guys have waived the no overage charges for this covid crisis until April 30, my billing cycle is on the 14th of April will I still get no overage charges until next billing cycle?
I have a white box with ethernet ports on the wall that comes in from the pole that’s connecting the t3200 router. Can i unplug it to clear out the cache like you do with the router? Have no idea what the white box is called, just assuming it has to ...
I just upgraded to Windows 10 (From my old Windows 7). I read that the security package supplied with Win10 is enough and no additional Security packages are needed. Is this true or do I still need to download your Norton Security for my PC. If so, d...
I have two Arris box's in my basement that feed tvs upstairs . My IR repeater worked fine on the old box's but since updating I cannot control the new box's and my popularity in my house is shrinking quickly! Who has had success with Bluetooth remote...
I have a Netgear ac1750 that im trying to connect my to my actiontech T3200m. The only way i can get it to work is by using default settings on the T3200m and plugging my ether net cord into the wan or the port1 but i end up with Double NAT. If i use...
Hi, I have a new TELUS wifi hub connected to Internet on Fiber in my House. I want to use my old T3200M in my Garage like a wifi extender, so all devices will be on the same network as the House. There is an ethernet cable between House and Garage. H...
