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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 121279 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57217 Views
  • 43 replies
  • 7 kudos

Internet Overage Charge on bill

I'm still being charged an internet overage charge. I thought Telus wasn't going to charge for these; how do I get this charge removed from my bill?

MR2 by Neighbour
  • 2581 Views
  • 2 replies
  • 0 kudos

Covid Internet overage waived question

I see you guys have waived the no overage charges for this covid crisis until April 30, my billing cycle is on the 14th of April will I still get no overage charges until next billing cycle?

Resolved! White box before the t3200 router

I have a white box with ethernet ports on the wall that comes in from the pole that’s connecting the t3200 router. Can i unplug it to clear out the cache like you do with the router? Have no idea what the white box is called, just assuming it has to ...

Alter by Organizer
  • 5604 Views
  • 4 replies
  • 0 kudos

Windows 10 Security

I just upgraded to Windows 10 (From my old Windows 7). I read that the security package supplied with Win10 is enough and no additional Security packages are needed. Is this true or do I still need to download your Norton Security for my PC. If so, d...

Dieter1 by Neighbour
  • 3550 Views
  • 3 replies
  • 0 kudos

VIP5602

I have two Arris box's in my basement that feed tvs upstairs . My IR repeater worked fine on the old box's but since updating I cannot control the new box's and my popularity in my house is shrinking quickly! Who has had success with Bluetooth remote...

miwavuda by Neighbour
  • 2279 Views
  • 1 replies
  • 0 kudos

Double NAT

I have a Netgear ac1750 that im trying to connect my to my actiontech T3200m. The only way i can get it to work is by using default settings on the T3200m and plugging my ether net cord into the wan or the port1 but i end up with Double NAT. If i use...

Janvrin3 by Neighbour
  • 4011 Views
  • 2 replies
  • 0 kudos

Resolved! No connection via Ethernet cable

Hi there New install - I am trying to access the internet via ethernet cable only - currently the cable is on Lan1.I also want to be able to turn off wifi completely. I have the T3200M. Not finding that info in the manual. ThanksMrfy

Mrfy by Friendly Neighbour
  • 20824 Views
  • 11 replies
  • 0 kudos

Re: Don't Be Shy - Say Hi

Hi i need help ,,, i just want to ask if how to identify spying gadgets thats been connected to my wifi. Im not comfortable in my apartment i fell like someone installed a spying device.

Ojoga by Neighbour
  • 2008 Views
  • 2 replies
  • 0 kudos
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