Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I just got fiber installed. The technician insisted that the land line needed to be moved to the phone port on the ONT.My wife is not happy that our land line is now subject to a battery backup during a power outage versus the essentially 'always ava...
We have two smarthubs in our home: One older (ZTE MF275R) with a 100GB plan and a newer (ZTE MF279T) with a 500GB plan. The newer hub with the 500GB plan never goes past 10Mmps, while the older one reach much higher speeds - often 25-30Mbps. Accordin...
Hi, my ancient Thomson bit the dust and it was replaced by a T1200H. I was running a Dlink di 604 port forwarded (83) for my Security Camera server (Blue Iris). I setup the T1200H in Bridge Mode on port 1 to my Dlink (port 1 to wan input) and now I c...
Just spent 2.5 hours on the phone. First 1 hour and 1/2 to speak to someone in Manilla and I asked for a referral to Canada because the last time I tried to deal with a technical issue the person wanted to send a technician out and it was not necessa...
Hi all, After reading many posts here regarding which routers to use I chose a tp link archer 3200. My goal is to remove the actiontec completely. There was a post https://forum.telus.com/t5/Internet-Home-Phone/Solved-3rd-Party-Wireless-Router-for-Te...
I have an optik service with 2 tvs. One PVR and one wireless box. Can my PS3 (which gets the wired internet) be used for TV?
My in-laws have been on Telus email since the early days of telusplanet dial-up. They are moving into a retirement home and the internet service available in the building is through shaw so they will be shutting down their telus account once the sale...
When I inspect the ONT, the LAN1 light flashes between amber and red whereas the other lights are all green. Any concern or remedy?
I'm having an issue where every month or so, my T3200M seems to "forget" (i.e. the rule disappears from the list of forwarded ports) that port 32400 is forwarded to enable external access to my Plex server. Adding the port forwarding rule back into t...
Can you give me the direct telephone line to talk to Telus Plant folks about a guy wire needing to be relocated due to new garage build? I can't get to anything but front facing client related customer service folks.
