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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 127278 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58092 Views
  • 43 replies
  • 7 kudos

Fibre installation in sherwood park AB anytime in future

Telus does not seem to be able to answer the question of fibre roll out in sherwood park alberta, in older areas like Woodbridge. went with telus instead of shaw when we moved here based on "assurances" it was coming in about a year. three years ago....

Resolved! Changing the name displayed when I call someone

Hey,So, the Telus account is in my wife's name. The account has the phone and internet on it along with her internet at her new home. If I call someone from my home phone it displays her name. How would I (or how would she) go about getting the displ...

Philwill by Neighbour
  • 16070 Views
  • 3 replies
  • 0 kudos

Resolved! Change internal IP address range

The telus router is configured to 192.168.1.254.Can I change it to 192.168.0.254 or part of any other range?

Darrells by Neighbour
  • 12038 Views
  • 8 replies
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Fibre optic line drop problems

Hi I live in quesnel and I have been trying to get a line dropped to my house since the end of august and I still have had no luck yet! I have had the crew at my residence about 3 and a half or 4 weeks ago (sept 20thish) and they said they would be t...

Dready by Neighbour
  • 1605 Views
  • 0 replies
  • 0 kudos

Fibre optic internet and tv line drop!

Hi I live in quesnel and I have been trying to get a line dropped to my house since the end of august and I still have had no luck yet! I have had the crew at my residence about 3 and a half or 4 weeks ago (sept 20thish) and they said they would be t...

Dready by Neighbour
  • 3021 Views
  • 2 replies
  • 0 kudos

SmartHub Issues

This is silly. I can't believe it's almost 2020 and I still have to ask about this... A cellular phone, connected to the LTE network gets an IPv6 address. A "smart" hub, on the other hand, is explicitly excluded from IPv6. On top of this, ICMP is blo...

mtylerb by Friendly Neighbour
  • 4104 Views
  • 2 replies
  • 0 kudos

ONT to home over Coax - where is MoCa?

I have an ONT in my garage like many ppl in the forum, running internet 300/300. From the ONT (fiber) it goes to an ethernet port, and from the ethernet port it carries to my Telus T3200M over coax. My assumption is there must be a MoCa in the garage...

AlexFast by Neighbour
  • 2870 Views
  • 2 replies
  • 0 kudos

Home Phone Won't Ring, Just Goes to Voice Mail

A couple of days ago, without my notice or having changed anything, I suddenly noticed my phone had a missed messages alert. I checked and the times noted were when I was home. Then, an important call I was expecting didn't come and I noticed again t...

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