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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 128373 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58250 Views
  • 43 replies
  • 7 kudos

Resolved! Bell Media rebranded channels free previews missing

The recently rebranded Bell Media channels such as USA Network, CTV Wild Channel, CTV Nature Channel & CTV Speed Channel are meant to be on a national free preview through the end of February. Why aren't they available on Telus? Source: Bell Media’s ...

loose_meat by Friendly Neighbour
  • 3610 Views
  • 8 replies
  • 1 kudos

TV Buffering and then Freezes on Restart Show or Resume

I have this problem for those shows that are restarted from the beginning. First I get the buffering, please wait message and then I get the cannot play program with the "watch live TV" green button. If I don't press the button, it just goes to live ...

Resolved! Discovery channels shows gone

What the heck?? All Discovery channels are now changed and many shows that we watch are no longer available. Why didn’t Telus announce this prior to us losing the channels? Will we be compensated since our agreement included these channels and now te...

Tricia25 by Organizer
  • 11313 Views
  • 22 replies
  • 2 kudos

Single on demand credit - Telus Rewards

There used to be an option for a single on demand credit (7 points), through Telus Rewards, which we would use for a free movie every couple months. It seems there's only and option now for 5 at a time (35 points). Curious why this was removed, and i...

Stats by Neighbour
  • 946 Views
  • 3 replies
  • 0 kudos

Resolved! Telus 24 month contract increased by $44.66 Jan 2025

Check your bills everyone. 24 month contracts are one sided.Telus TV. I compared December to January and saw a reduction of a $10 discount to $2 December shows $10 until September 5, 2025Internet. $30 increase by deleting $30 discounts that December ...

Rocky3 by All-Star
  • 2434 Views
  • 2 replies
  • 2 kudos

Model: RB21TB remote

I have a fire TV, not a stick but the actual TV from Amazon. There isn’t information on programming these tv with the Telus Remote.i only really want to control the power on and off and maybe the volume. is there options there to pair the Telus remot...

Rawberrt by Neighbour
  • 763 Views
  • 1 replies
  • 0 kudos

Recordings disappeared when channels were dropped

Our recordings that we “taped” from Magnolia disappeared from our cloud drive after Magnolia (and a few other channels) were dropped on January 1. Yes, we understand that this is due to a Corus Entertainment licensing change, but Telus should be hand...

tjh357 by Neighbour
  • 1171 Views
  • 2 replies
  • 1 kudos

Sports 911

Why is this on my account on telus tv plus on my phone but this game is blacked out on my optic box but payed for

Arjend by Helpful Neighbour
  • 1201 Views
  • 5 replies
  • 0 kudos
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