Are these legit Telus numbers???

[Ok-hi-33]

I received this text earlier today. Then received a phone call from this number +1(888)-811-2323 . I gave my address and pin to verify my account and then felt off about the whole thing so I hung up while I was put on hold, and blocked the number. I ended up receiving 4 voicemails from the man I spoke with about how something was wrong with my internet. He then sent me a text through the number 6400, the same number I get all of my monthly bill statements reminders sent from (I’ll attach screenshot). I then called 611 to see if this phone call showed up on my account and was legit but I requested a call back. When I got a call back it was from the number +1 (866) 558-2273. Both of the men I spoke to had very thick accents, there was TONS of noise in the background and no hold music, which I thought was fishy. The Second Gentleman I spoke with also couldn’t provide any proof that he was actually with Telus. Are any of these numbers legit Telus numbers? Am I overreacting?

 

 

[Ok-hi-33]

I received this text earlier today. Then received a phone call from this number +1(888)-811-2323 . I gave my address and pin to verify my account and then felt off about the whole thing so I hung up while I was put on hold, and blocked the number. I ended up receiving 4 voicemails from the man I spoke with about how something was wrong with my internet. He then sent me a text through the number 6400, the same number I get all of my monthly bill statements reminders sent from (I’ll attach screenshot). I then called 611 to see if this phone call showed up on my account and was legit but I requested a call back. When I got a call back it was from the number +1 (866) 558-2273. Both of the men I spoke to had very thick accents, there was TONS of noise in the background and no hold music, which I thought was fishy. The Second Gentleman I spoke with also couldn’t provide any proof that he was actually with Telus. Are any of these numbers legit Telus numbers? Am I overreacting?

 

 

[TELUS_Support]

Hi! While the numbers are legit, numbers and information can likely be spoofed nowadays. We recommend calling directly into client care 1-866-558-2273 

[Nighthawk · Accepted solution]

777222 and 6400 are both short numbers used by Telus to send messages to customers. Telus does send out messages when an unstable enough connection is detected. Both toll free phone numbers that called are Telus numbers. I would suspect in this instance it's likely it was Telus. The scammers usually try to sell you things.

If you want to be safe, just call tech support at either number and maybe change your PIN while you're at it for added peace of mind. You can confirm the toll free numbers on Telus's contact page here, or at the Contact Us link in the footer of this website.