Eufy Doorbell - Need 2.4 access only - not mixed with 5

[1955Chevrolet]

Hi. Need some help. I have a S330 Eufy wired doorbell. First time I set it up, it was a breeze using the older flat dish looking booster.  I live in  British Columbia, and have wifi 6.  

I now have the most recent router/hub/booster and a new network name. Replaced by Telus this week.  I have tried, about 25 times, to set up the doorbell to no avail. Tried using new settings, tried with 2.4 only by removing 5 low and 5 high, tried smart home  2.4 with 5 low and 5 high both on and off. Not making mistakes on password for sure. 

Looking for a clean 2.4 wireless setting only to use. (Not combined with 5 GHz)

Any tips for me? Would appreciate. 

[FuzzyLogic]

Depending on which Telus routher you have you can look at disabling smart steering or 5Ghz entirely to see if you can get the device to connect.

[1955Chevrolet]

I tried every variation of settings and called Eufy. Would not work and I returned it to Amazon. I bought an Aosu doorbell camera and was less hassle…actually easy to set up. The loss for me was that the Eufy had 2 cameras and one focused on the porch floor and the Aosu does not. And for Eufy I had to buy a new door bell transformer and lost the use of the doorbell chime in the house.  The best for me would be if the Aosu had 2 cameras. 

[Dimo-X]

Very odd, disabling Band Steering / Smart Steering should've been able to get the camera connected on the 2.4Ghz band. Steps for that are at https://www.telus.com/en/support/article/smart-device-troubleshooting under the "Disable Band Steering to separate the 2.4GHz and 5GHz bands" section. But looks like you got a new doorbell cam and glad it's working ok. 

[1955Chevrolet]

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@Dimo-X wrote:

Very odd, disabling Band Steering / Smart Steering should've been able to get the camera connected on the 2.4Ghz band. Steps for that are at https://www.telus.com/en/support/article/smart-device-troubleshooting under the "Disable Band Steering to separate the 2.4GHz and 5GHz bands" section. But looks like you got a new doorbell cam and glad it's working ok. 

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I tried that. Trust me, I tried everything and every setting by adding or taking away and the special band didn’t work either. 

[Dimo-X]

Good to know! Thanks for sharing your experience with it 1955Chevrolet, and glad that the Aosu camera works.