Internet & Phone sign up

[AllanP]

I received a quote from a Telus store emplyee for "4 theme packs, 1 Premium Base landline for $139.75 2 year contract. Would the fee go up after the two years. Is there any trial option? In other words if we weren't satisfied with the service could we get out of it? If Satisfied we may be switching over from Shaw.

[TELUS_Support]

Hi Allan- Price Changes After Contract: Yes, prices typically can change after the 2-year term ends. Additionally, starting March 2025, there will be changes to monthly value of premium content add-on discounts for theme pack packages.

Trial Option: Yes, TELUS offers a satisfaction guarantee where you can cancel within 30 days of installation. During this period, you can receive refunds for:

• Monthly charges
• Installation fees (if any)
• Up to $100 in pay-per-view charges

Contract Cancellation: If you cancel after the 30-day satisfaction guarantee period but before your 2-year term ends, there is an early termination fee. The fee starts at $360 and decreases by $15 for each month completed in your term.

Service Flexibility: You can swap out your channels and theme packs every 30 days through your My TELUS account, giving you some flexibility with your package.

[AllanP]

Thanks for the reply

After reading some of the posts here regarding the frequent outages I now hesitate to continue as that is the reason I consider the switch from Shaw is from a recent period of many outages. The trial is certainly a nice option, Could you also advise on how much the (expected) increase after two years from the sign up rate of $139.75. I now pay a $195.00 + taxes (usually totals around $225.) with Rogers/Shaw which is a two year contract price incurred after a change with Rogers/Shaw. So it may well go up after the two years which ends in January 2026.

[TELUS_Support · Accepted solution]

At this time, we don’t have definitive information regarding any upcoming price increases, and unfortunately, we’re not able to provide a specific amount that prices could rise to—if they do change at all. Pricing can depend on a variety of factors, and every situation is a little different. Things like the type of service, the specific plan or product, and even location can all play a role in what future pricing might look like.

We completely understand that knowing about potential changes is important for planning ahead, and we want to be as transparent as possible. While we can't confirm any details right now, please rest assured that if any updates become available, we’ll communicate them clearly and with plenty of notice. Our goal is always to ensure our customers feel informed and supported, no matter what changes may come