Overdue Bill

[mj666]

Hi. I have been receiving emails and texts stating that the bill associated with my account is overdue. When I go into my account there is no indication of previous missed bills or any overdue payments.

I have downloaded all of my bills and gone through the app to double check. There is nothing listed on either stating I forgot to pay my phone bill. 

Hoping someone can help. 

-mj

[polecat]

@mj666  We are customers only on this site--- You will have to phone in and ask for billing the only way. Ask for billing do not let them give you a sales rep. First thing am NOW ask for a follow up email. Polecat

[xray]

Have you verified the emails are actually from TELUS.COM?

[SophVan1]

I have the same thing, and the phone number they gave me to call for collections isn't listed on the telus site. I'm unable to find a text based way to inquire and sort this out. 

[TELUS_Support]

Hello SophVan1, do you know if the emails you're receiving are about a mobility or home service account? Unless I'm wrong, the number for the account management team is not listed on the TELUS website. 

[SophVan1]

They turned out to be about a business internet account.

[TELUS_Support]

Thanks for the info and we'll send you a private message soon.