Possible phone scam

[Jhiggerty]

Just received a call from a girl named Evan claiming to be with Telus promotions centre out of Ontario but the call came from 1-780-463-5453 and came up as “Edmonton AB” on my phone. She claimed to be offering me a new phone for $50 - 60gb of data among other things. She asked for my name, DOB, email address and mailing address to send out new phone - which I provided, then I told her I have a plan on the bring it back program she said “no problem! You will no longer have to send phone back or pay the bring it back amount and the phone now belonged to me.” Which seemed too good to be true… she asked how long I’d been with Telus and if this was the only account I have. Then she asked what was the name on my drivers license to which I replied “I’m not sure why that’s relevant as the name on my Telus account is what I’ve told you..” she went on about needing to verify something and that something in my account had an “i” I’m assuming she was digging for my married name as my husbands account is actually the primary name. She went on about needing to verify this for delivery and asked for my DL# that’s when I got concerned and told her I don’t trust this as it sounds like a scam she kept mentioning it was all legit and offered to provide a direct #…. Numbers she provided sounded very off mind you I couldn’t fully understand her either… 8077-7013-13 & 877-9056 181 ?? I pretended to be “looking for my DL and then claimed I couldn’t find it and would have to call back she tried to tell me then “it’s ok we have other methods” I said “no thanks I’m more concerned that I cannot find my drivers license I will return the call once I do”
Pretty sure I just about to scammed I guess my concern is did I provide her with too much information already? Super worried about identity theft at this point 🫤

[dru]

There are definitely red flags in that conversation you had. If you haven't done so already, I would encourage you to report this to the Canada Anti-fraud Centre.

From the sound of it, the call appears to be a scam. For the future, if TELUS contacts you about promos and/or offers, we will always leave a detailed note on the account about the correspondence so that you can call back at your convenience to verify.

[Jhiggerty]

Thank you! I definitely will report it to the anti-fraud centre! 🙏🏻

[brettss]

i received similar promotion deal 50 and 75 gigs data the agent kept trying to get my credit card details... well turns out they work for telus as i have called the *611 three times and it was confirmed by these agents. now I received 2 phones a land line phone and totally different deals that I never agreed to. Telus has been compromised. trying to return unopened boxes and cancel my crazy phone bill associated

[Jhiggerty]

Phoned Telus they confirmed it was definitely a scam. Helped me change my email address on my account just incase.

[Nate54]

Just got a call too from a number 604-718-6808.  Non-native English speaker with a Southeast Indian accent.  

Saying they can get me a new phone, with my plan.  Scary is they knew my name attached to my number.

[Piroska]

I just had a call from this number.+1 (780) 619-5093. They wanted to reduce my bill. It just didn’t sound right. He asked me how much was my last bill. I gave him the number, but it was curious why a Telus representative can’t see my last bill on there computer. The guy in the phone was way too upset about the amount I pay for only one phone. I told him I don’t feel comfortable to continue because it doesn’t sound like my usual dealing with a Telus agent. He gave me his name and employee identification number and asked me to call 587 782 5255 to get confirmation from the company on his identity. He was trying to pressure me to keep him on hold. I just told him I’ll call him back and hang up.

[BIFFY]

I was contacted by a guy by the name of Ali Naseem who said he was with Telus Promotions. He also offered me a S25 Ultra 256 GB. With a package price of unlimited calls, 125 gb of roll over data, with the option of keeping my S24 without having to pay the amount outstanding, all for $80 PLUS i get to keep the 25 at the end of the 2 year contract at no extra charge. Obviously I said ok. About an hour into the conversation he told me that tge sales team needed a photo of both sides of my driver's licence plus a selfie for verification purposes. The program that he provided didn't work. So he told me to go to a Telus store to let them verify me, which they did. While I was there I got a call from a Telus rep who said the order had been placed. I recieved a 25 Ultra 2 days later but the IEMI number didn't match what was on my contract. Ali told me to send it back and sent me a shipping label via email. That landed in my junk folder, strange. I called Telus Customer Service to ask if this was a legitimate offer and they said it was. Now today after about 5 hours on the phone with them over 2 weeks trying to sort this mess out Ali advised me to go and purchase the phone from BELL MOBILITY and that Telus would buy my contract from them. VERY STRANGE. He said that he would send me an email too outline everything, he hasn't. 

Very strange because Telus themselves say that the order for the S25 had been placed but everything else Ali said I would be getting is nothing but problem after problem. 

[Nighthawk]

That sounds like it was a scam. Did they send you an email and have you reset a password? When you called Telus, what number did you dial? What address was on the return shipping label?

[TELUS_Support]

Thanks for bringing this to our attention — this definitely sounds like a scam. TELUS will never ask you to send photos of your ID or a selfie through unofficial channels, and we do not ask customers to go through other carriers like Bell as part of any legitimate offer. We strongly encourage you to:

• Stop all communication with the individual immediately.
• Do not send any further personal information
• Report this to our fraud team by giving us a call