On Mar 11, my internet speed was found extremely slow, I called Telus and the staff couldn't fix the problem despite putting me on hold for around 2 hours. Then I asked her to send a technician to my house to fix the problem. On Mar 12, the technicia...
I ported over my phone number from another prepaid carrier to Telus prepaid more than 5 hours ago. I can make calls, but can’t receive them. I restarted the phone, but that didn’t help. How long do I need to wait to receive calls? Thanks!
Hello,I’m a new TELUS mobile plan subscriber, and my first bill is due on May 1st. However, I keep getting the error message:"We couldn’t process your payment. Please check your card details and try again."I’ve tried several times using three differe...
The last time I opened the My Telus App on my iPhone I got a message that an update was available. There was no way to circumvent this so I updated on the App store to My Telus version 4.123.1 which appears to be the newest version of the app. I also...
To Whom It May Concern, I’m writing to file a formal complaint about repeated and unjustified data charges to my TELUS account, which belongs to my young daughter. This phone is strictly for safety purposes during her walk home from school. It is not...
My mother recently passed and I need some help to cancel her mobility plan.Thanks,
I have asked sales to call me oh, a dozen or so times. The automated call system is automatically blocked, so please do not use your "Callback" service. It is a terrible service that we users block now. Have an actual person call. That will work. (St...
On Feb 7, I ordered an iPhone from Koodo. Tracking stalled in Calgary on the 7th, and by Feb 25, still no delivery. Koodo said to wait 30 days for investigation but added a $1100 Tab to my account, blocking me from switching providers. Despite repeat...
Hi, I received a promotional email from telus about an easy roam rate cap where it limits international roaming to $100 but it didn’t say whether that was per plan/device or per account. Does anyone know? Thanks!
On the corporate plan with 2 lines, and was charged for 3 connection fees to get 2 new phones. 1 of the 3 is a mistake (that I had to call in to have removed), but even the other 2 $70 charges - Why is there a connection fee for a plan I've had for 6...
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