Mobility Products and Services
Discuss TELUS Mobility devices, equipment, and service.
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Mobility Services

Why, in 2022, in a country with one of the highest cell services rates, and living in the inner city of Calgary, do I have awful cell connectivity? Dropped calls, people unable to hear me but I can hear them, texts having to be re-sent 3-4 times.I ha...

Easy Roaming warning - be very careful

We flew into California, and turned data roaming off within seconds of turning on my phone. Boom - not fast enough - $12 charge for the few seconds my apps tried to sync. The next day someone tried to call me. I didn't answer for fear of roaming char...

nwoilfan by Neighbour
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Resolved! Is Telus Support Getting Worse?

Consider this a vent, I have run out of ideas, call tree options, and patience to resolve a very simple issue. I got a pre paid mobility account for my son under my name. Time came for an online top up, wont accept my credit card information. Tried t...

Chrisq by Organizer
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Bring It Back Online

I’ve registered my device to “bring it back” via online and I’m not sure what to do next. Will I get an email with the next steps soon? My plan ends in 7 days and I’m not sure what to do. Will they ship the new device I chose after my plan ends?

Bring It Back Online

I went through the process of picking a new phone online and preparing to return my current one, but when I finish everything there’s just a “summary” at the end and it doesn’t say what to do next. My plan ends in 8 days, do I have to wait until it’s...

Monthly bill

Hi I was wondering. I paid my bill already for this month. If I changed my plan in the middle of my bill cycle will I still need to pay partially for this month and next month even though I already paid this one. Please let me know thanks.

Resolved! Dual sim on XCover pro

I am looking to get a dual sim phone to have my work number and personal number on one device.I am a big fan of removable batteries and have identified this phone: Samsung Galaxy XCover Pro - SM-G715UZKDXAABut reviews seem to indicate that the dual s...

Google pixel 7

But the Telus price on the Google Pixel 7 (128 GB) is $936, while the price on the Google web site is $799. It appears to me that if I use the Bring-it-back program to purchase a Pixel 7 (128 GB) rather than paying the full price to Google, I lose $1...

thomas12 by Friendly Neighbour
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