Yesterday morning I called Telus to become a new plan member, transferring from Koodo. All was going well until I replied "yes" to the confirmation text saying I wanted to leave Koodo. My service was instantly cancelled and my call cut off. I have no...
My family and I have been with Telus for over 25 years for mobility (longer for home services). Over the last 5 years, cell signal has got progressively worse. Calls drop constantly from Chilliwack to Hope if we can even make the call to begin with (...
I got an iPhone 16 on a Nov 23 with EPP plan and service. On Black friday Bring-It-Back plan was lowered, so I applied for the Price Match Guarantee. It was declined with no reason given .I already submitted the form on the black friday and yesterday...
Ordered something from Telus mobility before Christmas. Got a phone call today confirming details and then an email. Just a little nervous as this was the address Solutions.BC@telus.com. Is this legit or no?
I'm trying to connect to my home network using a wireguard tunnel (from a Pixel 7 to a Ubiquiti UDM Pro) and, although the connection is established successfully, there is no data exchanged between my phone and my home network. Is Telus blocking wire...
I switched to telus for my mobile device plan a couple months ago. The technician who was setting up my apartment wifi convinced me to switch. He made a mistake and started setting up my mobility account under my roommates account (she was managing o...
Hello, Does anyone know how I can email or call a senior manager on a EPP upgrade nightmare. I sent an email to their management team but never heard back from them. On Nov 29, 2024 I went through the online EPP webstore and upgraded 2 lines. One pho...
I've been with Telus for almost 12 years and have ALWAYS had stellar service from them. Both reasonable and human, but now Everytime I call, nobody seems to have any authority at all even "at the highest levels". They keep saying "let me check what's...
Hi. I placed an order for a phone + line 2 days ago but realized I placed a wrong order and I don’t need it anymore. However, I am having a really hard time trying to cancel it. I must have spent more than 3 hours calling Telus and just waiting to be...
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