Hi. I placed an order for a phone + line 2 days ago but realized I placed a wrong order and I don’t need it anymore. However, I am having a really hard time trying to cancel it. I must have spent more than 3 hours calling Telus and just waiting to be...
I got a notification saying my sim had been de-registered on the network. And also on my work phone which is also telus. There is no outtages posted.. getting through to a telus agent via the chat option seems impossible. Anyone have any ideas?
I recently switched from Koodo to another provider this month, and two days later, I received calls from the number +1 778-757-3316. My phone flagged it as a scam alert, so I didn’t answer, but I now know it is a Telus number. I’ve heard that Telus s...
Hello,Currently I have a mobility line via Telus EPP and I would like to transfer the same to Telus Consumer. Trying to avoid porting out of telus and then coming back again. Any suggestions on how to do that and if it is feasible will be very helpfu...
I have been telus customer for more than 6 years. I visited a telus store to get cancelled a newly added line to my account. Store representative asked me to call customer care to first get the line cancelled and then return the device (which is unde...
Hello I got a phone call from +1 866-558-2273 saying that I could get an iPhone 16 pro max. I also got an estimated quotient from the email promotions@telusorder.net. Is this legit or a fraud? If it's a fraud, then how are they using the Telus custom...
I recently sent two phones back to the 'trade-it-back' program. Both phones were returned in working order with no scratches. However, lines show an additional charge after Telus's review of the phones. I called Telus to get pictures of the damages a...
I got the offer when logged in but it still asks me to charge the 12.99/month price when checking out...
I have to same situation, I renewed 10 lines and added 1 lines, I contacted bill inquiry many times, they just kept wasting my time and said that the credits are expired! What a scam! I replied the email to confirm the quote he offered me before the ...
I just moved to Telus from Fido at Andre's Electronics and got us both a Pixel 9 Pro XL and Pixel Watch 3, however only 41mm models were available, so thats what we chose. my watch showed up but my wife's has not and Andre's is going to pull one in f...
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