Did a routine phone-in check for my (Prepaid) balance. April 27/24."Your balance is... 10 dollars and...and will expire February 24th, 2025"I paid (in person) 100 dollars + tax in January 27, 2024, and have the receipt. So I logged into my account an...
I had to speak with five people today to get an answer about upgrading my phone. The agents I first spoke with did not listen to my issue and did not know how to solve it. One agent completely ignored why I was calling and proceeded to "mansplain" th...
Is anyone else experiencing issues with SMS, having to retry sending text messages? Or issues getting phone calls? My location is in Eastern Ontario, so curious if there are issues.
I was on vacation out of Canada with data turned off for primary TELUS number (I have used other travel sim).However,they charge me for 4 days in roaming even the data was turned off. When I call to complain ,customer support told me that if I don't ...
I received a message at the anniversary date that i had to return my iPhone 13 or be charged 390. I returned it on Jan 12th. Before the dead line. Phone is in perfect condition....and telus has charged me 390 regardless. And charged me 60 dollars for...
I cannot find out if Telus charges for international wifi calling. Can anyone tell me? My data roaming is off and my wifi calling is on. Thanks
I am a current subscriber with eight lines on my account. My most recent bill had all but one of the plans increased by five dollars per month. There was no advance notice. I have read through my previous bill - all 24 pages of it I cannot find this ...
This is a long one so strap in.In August of 2022 I upgraded to the Z Fold 4 and I loved it, however in December of 2023 after a flight home from Halifax I folded open my phone to discover it wasn't laying flat anymore (Which it was laying flat on the...
My ZTE Cymbal 2 flip phone connected before with my computer then one time I accidentally clicked charge only for the option when you connect it to a computer and now I don't get the option anymore no matter what I do, and the in settings there is an...
I called bell and got them to send two porting requests to bring my existing Telus number(s) over. I was told to expect texts from Telus to confirm.I never received any texts for either numbers. This is two times I've tried the request and I've seen ...
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