Prepaid Mobile Plan

[ISMack]

Hi,

Is there a phone number I can call to speak with a rep? My prepaid account was topped up at the beginning of the month. The account states that it does not expire until April 29th.

I have been unable to send or receive and messages since. Was not aware of this until a few days ago when someone informed me they hadn't received my messages. I only use the phone for messaging. I thought it was something I had inadvertently done. Checked all settings, they were fine. Reset mobile network and settings, still no go.

Contacted the chat, gave it the mobile number. It could see the balance and expiration date. Requested an agent, chat replied with they would give me a call back. How? The phone does not work. Went back in and gave my land number, not sure if that will work as it looked all blocked out.

Unable to locate a number to call.

Thanks for any input on this. Much appreciated!

Regards,

~I~

[ISMack]

So it seems that this forum is not monitored by any Telus employees. Why do they even have this as an option for help? It is now 18 days with no cell service even though my account has money deposited and it states that it doesn't expire until April 29th. Yet they took out a 911 charge on March 8th. What ever became of Telus customer service? Account states deactivated.

[jackrabbit000]

Your account probably got deactivated because your balance went to $0 before you topped up.  You need to call Telus Mobility to get the account/SIM reactivated.  You can try calling one of these 2 numbers:
1-877-277-7745
1-866-558-2273

[ISMack]

Hi,

Thanks for the response. Account wasn't at zero. Went to an outlet today and it was fixed in under a minute.

.

Slàinte!

~I~

[C_Fun · Accepted solution]

Hi there, once the account is topped up, you need to purchase a plan otherwise your device won't work. Give that a try. If you still require assistance, you can send a private message to @TELUS_Support and they can look into this with you. 

[ISMack]

Hi,

Thanks for responding! Have never had to do that before, it just automatically applied to the prepaid plan. All working now.

Slàinte!

~I~