I recently upgraded my phone, and the promotional plan includes 24 months of Disney Plus. However, there doesn't appear to be any information on this in any documents that I received. I selected that plan, in part because of this feature. How do I ac...
I activated Stream+ Premium November 26 and wasn;t able to activate Disney+ and Amazon until I spent almost 4 hours on the phone with customer support. I have still not been able to activate Telus Films & Series as it errors out everytime whether on ...
Since Black Friday, I have not been able to chat. It tells me to check the business hours, but that says chat is available 24/7. I need to chat with an agent and it just keeps telling me they're closed.
I was sent a loyalty offer through text from the Telus short code. It has a link to the telus site where the offer should be but nothing works, the offer is also neither in my App with login or Web with login. I tried calling an agent who could not m...
I’m a new Telus business customer. I ordered 6 phones, which finally arrived a few days ago after some delays at the Purolator office. When I went to set them up, I noticed my account is suspended. I believe it’s suspended as I attempted to cancel my...
I've been having this issue for several weeks, when I try to go to the subscription page to manage my subscription I get the error 'Sorry, your subscriptions list is not available at this time. Please try again or check back later' but I have been re...
Since May of this year my samsung galaxy s24 ultra download and upload speeds are so bad.. Before may I was getting around 400-500mbps down... Not anymore... It's been always I mean always at 120-160mbps down.. Upload not good too... Surrey, BC area ...
I have been living in the Keswick/Windermer/SW area of Edmonton since 2016 and we keep getting told by Telus that, it’s a “new” area, hence the bad cell service. The dead zones around the SW are an absolute JOKE. For what we’re being charged, somethi...
I presently have an iPhone 7 Plus that is locked to Telus. Can I move the SIM card from the iPhone 7 Plus to a new unlocked iPhone 15 Plus purchased from Apple as is or do I need to have my iPhone 7 Plus unlocked before moving to the new phone? If I ...
Hi, As part of the black Friday deal I got 4 lines and 2 pixel watches. When I check my Telus app, I found one of the watch has been linked with the wrong number in my family account. I am wondering if I will need to contact Telus to make the switch ...
