roaming in Mexico
My roaming plan in Mexico is not working despite being enabled on my phone and trying to automatically and manually connect to ask available networks
Latest topics
Agent Named Rudy
Five stars for Telus agent, Rudy. The call was an hour. He was very helpful and did an outstanding job. Other agents I spoke to in the last few days were not great at all and even rude. It takes one very good agent to turn things around for customer ...
Telus call centre
Received a call from a number showed Telus on the call display. 18443721809.They were offering us another deal on Telus Mobility. They knew all of our Telus services we had and my cellphone type and model. Is this a legit number or call centre?
Resolved! Telus Device Care
Hi guys, I just canceled my Telus Device Care add-on as we are trying to support the buy Canadian movement. As I understand it, Asurian which is based in Tennessee is underwritten by Bell Liberty Mutual headquartered in Massachusetts. Does Telus have...
Connection fee?!
I've called to change my phone plan as it was cheaper and they said they can do it but it'll charge 15$.I then asked I also wanted a tablet and to connect it with my current phone data plan, and they waived the 15$ and the connection fee for the tabl...
Resolved! Europe Easy Roam
Can I enable the Europe Easy Roam Pass weeks before I travel and it will only activate when I'm in Europe or do I have to wait to enable it just before our departure for Europe?
Had Easyroam, went to the states, had issues
On Thursday, I checked my account before heading to Portland for the weekend.I see have easy roam on my account, no problemo...On Friday I drive to Portland, and find that I cannot call to my wife in Canada.... why?I remember that in maybe I needed a...
Terrible Voice Signal Strength
I am on a Telus Mobility prepaid plan with an Android 15 phone. Voice signal strength is between 0 and 1 bar. I sometimes can't make a call, and frequently the call cuts in and out. Signal strength is -113 dBm 27 asu. Mobile voice network type is LTE...
Resolved! What is the Default SIM PIN for Telus SIM card?
Hi. I wanted to enable a SIM PIN on my phone but failed in attempts to set it up by inserting the correct default PIN to begin with. Now I have only one attempt left. Can someone help me with what the default SIM PIN is to enable my own? Thanks.
Resolved! Purchase eSIM or physical SIM at a Telus store
I am a current Telus customer with 5 lines (3 phones, 1 watch and 1 tablet) on my account. I purchased a new unlocked iPhone from the Apple Store today and attempted to activate a new line with a bring your own device plan in the Telus app. I was pro...
