We had offers for plans and devices on all 6 lines (Telus bslusiness account) that were confirmed by phone and email, with us confirming via email to execute the deal officially. I even sent an email to ensure they received it, which they responded t...
Hi! On November 28 around 19:30 (MT) I ordered two BYOD plans through EPP portal, both with $60 Unlimited CAN-US 100 5G+ plan (along with $5 PAP discount and 24 months $15 bill credit, so $45 each line for two years). Both lines are opted for eSIM. I...
Called regarding question on my last bill that was way too high and when finally got to the dept of escalation, they just hung up on me. Ok fine sh...t happens, called back, another dude (with lots construction of noises in the background) made up a ...
Hi, anybody had any luck resolving text issues recently? I am not having luck with calling support and the one time I connected with a representative who seemed like he could help, the call disconnected and I never got the promised callback in case o...
Last month we got our first bill which was way more than promised. After spending more than hour with 3 different people, it was supposedly corrected. The issue was that at the time of signing the deal a discount was promised, but it was not applied ...
I called store on 610 6th St Unit K9, New Westminster, BC V3L 3C2https://boltwireless.ca/telus-koodo-store-new-westminster-bc/ I am moving my phone from Fido to Telus and was promised $50/month and a Pixel watch. I got charged tax on new pixel phone ...
Since November 25, my girlfriend and I have been strung along by Telus for an entire week. We visited the Telus store at UBC on Monday to ask about Black Friday deals. The staff recommended what they called "the best deal ever"— which now was a JOKE....
Have a new Apple Watch (cellular) and cannot find the add on option anywhere, to add this cellular device to my existing cellular plan. So my phone and watch share my phone line. Supposedly a $15 add on "Add an individual Unlimited Access plan to you...
I am following guide "Subscriber phone number change", filled all my information and submit, and got a error message "[FailureReason [code=PV-413, description=numberPortItem.dslActionCode IS REQUIRED, field=numberPortItem.dslActionCode]]". Please adv...
How do I get in touch with someone about an offer I received that is no longer being honored? The form on the escalation page is unavailable, how convenient.
