Hello, I am having issues with stream+ ever since I first got it. I had signed up for stream+ on sept11, and successfully activated netflix but had issues with disney & prime. I spoke to telus support 3 separate times, they figured out disney and was...
During the phone conversation representative told me that I have a promotion on my account if I upgrade my plan, then I can upgrade my device toso the agent change the plan from $25 monthly to $65 monthly, and then mention that I cannot upgrade my de...
Hi, I am a Mobility for Good - Youth plan holder and I am very grateful for the reduced pricing of this plan. However, I have noticed that the 3G data limit has often been an issue for me. The reduced data speed also makes it hard to use the internet...
I'm a current Telus Mobility customer, and my 2-year Bring It Back period ends on March 1, 2025. If I want to upgrade my device before then, can I simply bring my phone back to the store, pay the remaining balance, and start a new term? Or are there ...
The other day my screen broke on my Samsung Z flip 4 . Trying to call Asurion , after 4 time of me trying to enter my # and being hung up by Asurion cause I was unable to enter my number . Am thankful Telus was able to patch me threw . So they can't ...
Hi there - is it possible to activate a new Prepaid SIM card with one of the limited-time offers (i.e. BONUS100), and then transfer my existing Prepaid phone number onto this newly activated Prepaid account?
Sadly what I thought looked like a good deal has turned into a nightmare.I wanted to sign up for the "Nationwide Talk & Text 100" plan, which has a bonus of "unlimited nationwide minutes, SMS and 2GB monthly for one year with new activations. Promo C...
Hi, I topped up my account but additional minutes do not show up in my balance, help please.
Just ported over 4 lines from Rogers and I'm having issues with how the shared data is displayed. 3 Lines are showing as shared data with the 4th line showing on its own and not sharing for some reason. Had an issue yesterday where it showed reduced ...
Hi. My 2 year mobile phone contract is ending soon so I was wondering if I need to renew or if I will just be switched to a monthly plan? Also, if possible when the contract ends, am I able to switch to a lower cost plan? Any and all help with this w...
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