Mobility Services
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Mobility call control not working as well?

Is anyone else getting spam calls that are making it through call control? Over the past few days I've had the same number making it through my call control 1-833-390-3721. When I look at the call control log it says globally accepted number, however...

1985Guy by Neighbour
  • 2401 Views
  • 6 replies
  • 2 kudos

Resolved! Europe Pass

I just bought a Europe Pass, and want to know exactly what my kids need to dial to contact me when I am in Europe. Do they just dial my number, or do they need to put a country code or something in front?

CAE by Neighbour
  • 2581 Views
  • 6 replies
  • 0 kudos

Telus phone not sending texts

Hi, my # is receiving texts just fine, able to make calls, and can use data, but for the last week I can't send texts (I have a second number which is why I’ve not dealt with this yet). The text just says not sent or sending failed. Using my sim in 3...

Unable to submit Support Requests

My Credits is off my bill for 2 months. Ending up I've paid 52.20$ each month for the past 2 months. I've called the customer service 866-558-2273 which always direct me to create a Support Reqest, saying a billing expert will help me. But each time ...

airclub by Neighbour
  • 2820 Views
  • 13 replies
  • 0 kudos

Stream+ Activation Error

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...

Cwg23 by Neighbour
  • 16918 Views
  • 137 replies
  • 0 kudos

Service in Waterdown, ON

Waterdown is a town within the City of Hamilton and wireless coverage here is terrible. I haven't had a cell phone pick up 3G service in over a decade, but here we are. How is this acceptable in 2024?I'd understand if I was in a completely isolated r...

New SIM card non-functional. Need URGENT HELP.

Hi, I'm new to Telus and having the worst experience so far. I was assured by the sales person who opened my account that my SIM card would arrive at the end of last week. This was crucial to me as I am moving tomorrow. Alas, no card ever came, and I...

Slow Mobility Data - Dropping to 3G

Hello, I have had on-going issues with my TELUS mobility data service (and Bell) while within my workplace and other buildings (Costco, Walmart, etc) in which data is slow and continually drops to 3G without me being able to restore it to LTE or 5G. ...

JML86 by Neighbour
  • 875 Views
  • 1 replies
  • 1 kudos

bring it back

I recently cancelled my subscription and my bring it back device was due to be returned. My cancellation email said that I can return my device to a store or contact telus to arrange shipping. The store said they couldn't do anything for me. After an...

DevinP by Neighbour
  • 3138 Views
  • 10 replies
  • 0 kudos
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