Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Network connectivity issues

Over the last few weeks my iphone 12pro has been dropping the network, im in downtown vancouver and I am on 3g a lot of the time and cycle my airplane mode multiple times per day. As I have understood it may be an issue related to an iphone update; a...

Voicemail to email

I am traveling outside Canada at the moment. I have added voicemail to text to my account which is working at the moment. I would like to receive voicemails via email as well. On the telus website it says there's an option to receive the voicemail vi...

S23Ultra Telus 5G not working at all...

There you go.. S23 Ultra (not a phone issue) Telus 5G deal (not a network issue)No 5G at all...Only LTE+ or less... I tried everything! Network Reset, switch sim, hard reboot, etc... To no avail....

TomPilon by Friendly Neighbour
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Resolved! Calls to Apple Watch immediately bounce to Voice Mail

So we have two Apple Watch cellular users in our household.. just discovered that when either user is away from their iPhone (or their iPhone is turned off) and is relying on their Apple Watch to receive voice calls, they are out of luck. All calls i...

DeanoYVR by Organizer
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Resolved! Unlimited Domestic & Intl Text with my 5g+ Plan

Okay, can some one explain this feature to me. I am on a 5G+ Plan and it says that I have Unlimited Domestic & Intl Text included. If I am in the EU, can I SEND texts and receive responses? Does this cover MMS as well as SMS texts? My is a US/Canada ...

Stream+ & Prepaid Annual Prime Membership

I am looking to add a Stream+ subscription but I already have an existing annual Amazon Prime subscription that ends in September 2024. I can't seem to find any details about what happens when I add Stream+.Does any of the following happen?1. Pause m...

Text to email not working the last few days?

I use text to email all the time for reminders, but this week, my texts are no longer arriving. (Earlier in the week, I'd suddenly get an entire day's worth in a few minutes). (Android, Google Pixel sending to Yahoo. My "text email" is in my yahoo co...

Crystals by Neighbour
  • 1157 Views
  • 1 replies
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Mobility Plans

Two weeks ago I upgraded my wife’s account to a U.S./Canada plan for an extra $5. Yesterday o had to increase my bill $35 because the “only available plan” was premium US/Mexico/Canada. After several attempts talking to customer service they assured ...

Fisher19 by Neighbour
  • 1492 Views
  • 1 replies
  • 1 kudos
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