porting over failed
How do you request to port over again? In the app it says the phone number already being used by another telus account
Latest topics
Slow Data speeds (Blue Mountain/Collingwood)
Data speeds in Collingwood/Blue Mountain area in Ontario are slow. Bell speeds on LTE are triple what Telus speeds are here. Telus 5G speeds are a little slower than LTE, same device testing both networks.
Resolved! does porting a number cancel your previous plan?
Like everyone else I took advantage of a Black Friday plan deal. I ported my number from Telus to Public Mobile. I want to make sure my previous pre-paid plan with Telus is cancelled. When I click on "Device and Plan summary" and get the message "une...
Thinking of switching to Freedom Mobility
I called Telus today to see if they could match the $50/month Freedom Mobility plan for Canada, US, Mexico (BYOD). Telus said they couldn't match the price. Is there any downside to switching to Freedom?
Resolved! Nationwide Talk, Text & Data 150 $ 150 /180 days
Despite asking this question on Telus' Facebook page, with someone on Telus chat and by calling their 866 number, I have either received no response (FB) or the people talking to me have no answers. My simple question on the 'Nationwide Talk, Text & ...
24+ Hours - Public Mobile to Telus number has not ported
I put in the port request yesterday, I replied to the verification text on my old number, my old service is no inactive, and the number that shows on MyTelus is the number I wanted to port, however, that isn't the number that is active on my sim. Wha...
Roaming and Incoming Text messages
Hi,I am currently out of the country. My current settings on my iPhone isAirplane Mode - ONCellular Data - OFFCellular Data Options - Roaming OffWi-fi calling - ON How can I received One-time passcodes from Bank or Amazon etc.? Can I modify some sett...
Resolved! Enable Visual Voicemail - Pixel 8 Pro?
Hi, My plan lists Visual Voicemail as being included but I cannot figure out how to enable it or find it on my phone. Can anyone help me with instructions on what to do? Thanks
Resolved! Can somebody clarify what this means on this plan?
Plan:Unlimited Canada-US-Mexico 150 5G+Feature:Unlimited international texting and picture/video messaging from CanadaThis plan sounds like you can use it like a Canada USA plan (no border) but with Mexico included. Is this correct?Do I get calls, te...
Change my mind about moving to Koodo
I just got off the phone with Telus representative, decided to move from my old phone plan from Telus to Koodo. I suppose to get a new SIM card on Monday and then I will switch the same and complete the transfer. Now I change my mind. Can I back out ...
