Mobility Services
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Mobile Phone

Good afternoon, I have been trying to rectify a situation since Tuesday November 22, 2022 at 9:30. I am a fully serviced Telus client and also recently moved my corporate phone over from Rogers. The corporate plan became a personal plan at Telus. On ...

Chi0058 by Neighbour
  • 3159 Views
  • 3 replies
  • 1 kudos

Internal referral discount vs upgrade plan?

Hi, I just signed up with Telus a month ago with $85 25G 5G plan. I also have Telus internal referral discount when I sign up. There is currently a black Friday 100G 5G plan for same price. If I switch to this plan, will my Telus internal referral di...

EPP customer service line

This is the first time I join to Telus through EPP program. The first bill I did not see the credits applied. I’ve tried to contact Telus via phone and chat. Chatbot always says ‘EPP Contact center closed’, or agent at personal chatbot transfer me to...

HN by Neighbour
  • 16806 Views
  • 4 replies
  • 0 kudos

Can't connect while abroad

Currently travelling aborad (in Doha now for the world cup). Typically on arrival I'll get a notification that I am roaming, along with the costs and an invite to join easy roam etc. From that point I can access the network and receive text messages ...

kyurkiw by Neighbour
  • 3793 Views
  • 3 replies
  • 0 kudos

Telus TV +

The new App Telus TV+ I'm receiving an Error om my screen. When I go to any channel to watch live TV It says the Following :404-10146 The rental or this programs not included in your subscription. Please repurchase or subscribe to the content by visi...

Bure1096 by Neighbour
  • 1681 Views
  • 1 replies
  • 0 kudos

Data plan won't work

Hello, I have added the "Data 10" addon to my plan, and it has not been working on my phone. I have cellular data enabled on settings. I have the iPhone 8 with iOS 16

dukc by Neighbour
  • 1872 Views
  • 1 replies
  • 0 kudos

TelUs TV+

The New Telus TV+ APP I receive an error report and its says.430-10146 Your rental has expired or this program is not included in your subscription. Please repurchase.Can you tell me why this would be and I can't find anything in the site to get the ...

Bure1096 by Neighbour
  • 3712 Views
  • 4 replies
  • 0 kudos

Roaming on Rogers

Rogers customers are set up to roam freely on Bell and probably Telus towers when there is an absence of a Rogers signal (Rogers "EXT"). I believe that the feds mandated that some time ago. However, am I as a Telus customer able to roam freely on a R...

Snowdog by Neighbour
  • 6444 Views
  • 4 replies
  • 0 kudos
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