New sim card
Hihi,My question is, if i lose my sim card and not my phone, and I get a new one, would I still have the same account number?Thanks
Latest topics
Unable to report text spam
Lately I have been unable to report text spam to 7726, as per Telus page Report a spam message. When I try to send it, I get a response in red, "Message not sent: invalid message". Why is this happening?
Getting a hold of an agent
Anyone have a hint for how to get a hold of anyone at Telus. After the last two days of waiting on hold for hours with different numbers, and trying the online chat which never works. I get to #3 or 2 in the que and it freezes. How is anything suppos...
Any Alternatives to Easy Roam for US Travel?
Easy Roam is OK for a brief visit accross the border, but the fee ($12 per day, that has increased 50% very quickly) is way too much for a longer trip (potentially up to $360 + tax for 30 days!) Have the alternatives disappeared. Recently I went to t...
HOT SPOT DOES NOT SEND CONFIRMATION EMAIL
I have noticed that Telus hot spots do not seem to send a confirmation email when registering to email addresses that have a "dot" in the address. Example abc.dfg@email.com. If you use an email without the dot, all is fine. I have contacted Telus for...
Can I stop using my phone number / SIM for 6 moths?
Hello. I have a pre-paid mobile plan and I will be leave the country for about 6 months. I will not use any data or phone calls with this account, I mean, I will not use my Telus SIM for a while. But, I want to keep my phone number and I want to be a...
Cellular Data
HelloFor some reason my phone and other phones on my account have been seeing the cellular data just drop randomly, even thought the phones will show 5G full signal.Stop receiving emails, as well as text messages are affected. Phones have been reboot...
Switch Telus numbers between accounts
I made a new account to separate from my dad's and want to know how to move my number from his Telus account to my new one? Thanks!
Resolved! Issue with telus unlimited 50 5g+ plan
Recently upgraded phone and decided to go with the unlimited 50 5g+ plan, however on the mytelus app why is it saying I will only be able to use 33.33gb of high speed data before it is throttled? The customer agreement doesn't mention that, nor does ...
Phone cut prior to due date
Hi I am wondering why my phone service for both my daughter and myself is cut two days prior to the bill due date which would been paid prior to due date??
