2 weeks ago
No option is provided for notifying a cancellation request in myaccount. Please correct this. Thank you
2 weeks ago
While cancellation requests currently can't be submitted directly through My TELUS, we're always working to improve our tools and services. To process a cancellation, please send us a private message or visit telus.com/contactus to connect with our team.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
yesterday
Working to improve?
I am another Telus customer and I have waited 3+ hours to "speak to an agent"...
The Ai chat bot is BROKEN and useless.
I have been trying to contact you all because my current 2 year bundle is up.
Shaw / Rogers is offering a way better deal that you folks but I can't even chat or cancel my Telus service because your customer service is horrible.
Let us compare.
I have cell, TV & internet through you guys. I have spent the better part of my business day, waiting for you to call. On top of that, it took 25+ minutes for your Ai chat to log me in so I could ask a question.
Meanwhile Rogers chat connected me to a real person in under 3 minutes who told me they could have a tech on site to hook me up with a way better deal than Telus is giving me, in a matter of 48 hours.
So if you don't want my business, at least get the hell out of the way and let me cancel my account.
Wish I was a happy camper. But I am not. Especially after I tried to do all this a month ago and was told I would be getting a worse deal.
You guys want me to shill out $200+ a month to get half the channels Rogers is offering + same internet speed for $120 a month.
yesterday
yesterday
I am still on hold with an agent in S. Africa who told me over 45 minutes ago that she would be transferring me to an agent in Canada.
She then told me it was taking longer than expected, which has been the theme all day.
Now she just pops in to see if I am still on the line and quickly mutes it.
So she is not even helping anyone else while doing this.
So if you're stuck waiting for support, that is why. They have zero interest in fixing any issues or being accountable.
After all it's winter and night there...
3 hours ago
Hi @Spiderbyte - was your issue resolved? We can help with your issue via private message if you are still needing assistance
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
2 hours ago
- last edited
2 hours ago
by
El-Eric
2 hours ago
Glad to hear!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
2 weeks ago
I cancelled my internet at the beginning of April but paid my last bill at that same time. I actually got to talk to a person at Telus who assured me that to return the modem and router Telus equipment, a shipping form would be sent out. I also looked at the Q & A's and got the info that it might take 2 months for Telus to send my refund cheque, which is showing on this site. So over 2 months and nothing happening. If there was actually someone that I could speak with, ironic that customer service by phone is such a low priority. No wonder Telus isn't doing well. I am not impressed. Can anyone provide a Telus phone number so I can resolve my issues.
2 weeks ago
Hey there! Sorry about the hassle with your equipment return and refund. Let's fix this up for you - we'll shoot you a PM right now to get things moving!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.