[Megathread] TELUS Rewards

[A-B]

Looking for info about our TELUS Rewards program? You've come to the right thread. You'll find your answers here, but if you don't...feel free to ask your own question for our community to answer! From Winners and Uber gift cards, to brand new electronics, and other great items...you can earn points to redeem simply by being a valued TELUS customer! Let's check out some details on the program and how you can start earning!

How it Works

TELUS Rewards is a free program that enables eligible new and existing TELUS customers to earn points on their monthly bill and redeem them for amazing rewards. Earn 2% in points for every dollar spent on eligible Home Services, and an extra 2 points every month simply by linking your TELUS Post-paid Mobility account as long as its active! For example, if you spend $100 per month, you'll earn 2 points! There's also an Enrollment bonus just for starting up, and even a bonus on your anniversary! Get bonus points after each year of membership! Awesome!

If you have 2 or more of these products, you're eligible for our Rewards program:

- Home Phone

- Internet

- Optik TV

- Satellite TV

- Pik TV

- SmartHome Security

- A linked Post-paid TELUS Mobility account

How to Sign Up

It's easy! All you need to do is sign up via your My TELUS account. Visit our page HERE and simply click on the green 'Access your rewards' button to get started. If you don't have a My TELUS account, there's a link right below that button to get you registered. Then you can start earning!

FAQ

For answers to any other questions you may have, be sure to check out our handy FAQ page or reach out to our team at 1-888-811-2323 to speak with our team!

[polecat]

@tonyrage  What you see is what you get. Telus Master Card  only good telus stores takes 3 months to get to you .The pay to your account $ 25-50 can only be done once a year. At one time i think there was a $100 one. Read all the fine print all i do is on account $ 25 nothing else of interest to me.

[tonyrage]

Thanks very much for confirming. That is exactly what I wanted to hear. 

[CrookedDeals]

Has anyone else been following the PS5 contest that ended Jan 31/22? For about 6 weeks after the contest was finished, it was still under the "Current Contest" section. You could still click on the contest, but the browser window would crash. Now, the contest has disappeared, with no winners displayed. I talked to 2 reps earlier this week, spent almost 2 hours chatting, and they gave me the same answer - "Winners will be contacted 4-6 weeks after the contest has been completed, and will be displayed under the "Winners" tab". 

It turns out, a consumer cant actually reach out to the "Telus Rewards" team directly. No email, calls, nothing. 

My theory is that they cancelled the contest due to lack of availability, but nobody will admit such a thing. I ran some numbers, and I spent 2 years worth of Rewards points for the contest. I just wanted some answers, but I think a little compensation is in order. They cant get away with last minute contest cancellations due to their lack of preparation. 

[katrina8]

I am in Alberta and want to redeem Tim Hortons certificate from my rewards and USE IT at Tim Hortons

in Victoria BC.  Have tried to ask Tim Hortons...but they only reply about their own rewards program.  Called the Tim Hortons store in Victoria and was told he did NOT know if that was possible.  Please answer

[BrandonT]

Hi @katrina8 , When you redeem the TELUS Reward - Tim Hortons eGift Card you will be provided a unique code at the time of redemption. You should also find a copy in your email inbox. 

When I go to the TELUS Rewards page, and select the Tim Hortons eGift Card option, I see the following instructions: "This is a digital gift card that can be used in the Tim Hortons mobile app. If you don't have the app, print your unique code link and bring into any Tim Hortons restaurant and present at time of payment."  I would suggest using the app. 

1. Open the Tim Hortons App.
2. Profile icon (top right corner)
3. Payment Methods
4. Manage Tim Gift Card
5. Transfer balance from another Tims Gift Card
6. Enter the code you received from TELUS, and include the PIN. 
7. Continue

Now your redeemed balance is loaded on your app. Hope that helps! 🙂

[BasiaM]

I can't open Rewards. It gets stuck on the reconciliation page .
When will this get fixed?

[ldeut]

How do I apply 50 points for a $50 credit against by Telus bill. I did so a year ago and wishing to again this year.

[BridgeGuy]

They got rid of this, but they need to bring this back!

[AngryTELUSkid]

With all do respect I really hope that Telus Marketing Reps are actually looking at these posts, I mean it would be pointless and very insulting that we go out of our way to make time and write these posts and them not even reading or acknowledging the concerns we have.  I just thought that had to be said before I post what I'm about to post.  So I have a comment/suggestion about what is offered in Telus Rewards. First is my comment, I've been a Telus customer for about 2.5 years and the Rewards have been the same, has not been updated, does Telus actually believe that all of there customers are gamers and vacationers.   FYI some of us dont even play X-Box, Nintendo or playstation.  Now my suggestion,  it would be very convenient if Telus rewards had virtual gift cards, paypal or other types of e-cards added to the list 

[Nighthawk]

Telus does have a variety of gift cards. Many are virtual. More that are non-gaming related than those that are. AirBnB, Home Depot, Ultimate Dining, Esso, Hotels.com, Starbucks, The Keg, Banana Republic, Homesense / Winners / Marshalls, Tim's, Turtle Beach, Spotify, Skip the Dishes, Uber / Eats, and The Bay. There have been changes over the last 2+ years. Some new cards and some have been removed. 

Telus does also have virtual Amazon gift cards and you can then use those on Amazon to buy a variety of other gift cards.

[loosemeat]

I've had a consistent issue that, despite my mobility post-paid account being linked to my home account, I don't receive the monthly extra 2 points on my Rewards account. This has been an ongoing issue for nearly two years. I have attempted to troubleshoot with the call centre in the past, however, have always been transferred back and forth between mobility & home service teams with no resolution. How can I get the points to post monthly, and the points owing from previous mobility bills going back to when I signed up for mobility in November 2022?

[TELUS_Support]

Hi @loosemeat - We will send you a message

[ZoeM]

Hope someone can help me here. I've been waiting weeks for the Amazon e gift cards to be restocked but they haven't yet. So my question is does anyone know when they usually get restocked? Or if they are being removed permanently? Thank you 

[TELUS_Support]

Hi @ZoeM - We've confirmed that we are no longer supporting this particular reward but our Rewards team is constantly looking for new opportunities for new inventory. We are sorry for the inconvenience!

[Kskladan]

That is extremely disappointing!!!! Why would you discontinue such a popular one.  Amazon is great for anyone!!! So disappointing 😞 and not happy!!

[TELUS_Support]

We hear you! Our team is always working on the catalogue of rewards for the future, so stay tuned!

[nordme58]

Yes I'm very disappointed with your rewards program now that you no longer have the Amazon option to redeem points. Please let the rewards team that you need to get this option back immediately. 

[TELUS_Support]

Hi @nordme58 - We hear you and we will pass this feedback along to the Rewards Team as they are always looking for ways to bring more value to the Rewards program

[4thPeak]

Couldn’t agree more! Bring back the Amazon Rewards.

[Kskladan]

Does anyone know if the Amazon gift cards will be back in stock to redeem for the telus rewards?

[Nighthawk]

Already answered in the existing discussion.

---

@TELUS_Support wrote:

Hi @ZoeM- We've confirmed that we are no longer supporting this particular reward but our Rewards team is constantly looking for new opportunities for new inventory. We are sorry for the inconvenience!

---

[ZoeM]

Thank you for the update. I do agree with others that it is hard to see it go. If our discussions here add any input to what gets added and removed for the rewards catalog I would like to say the current selection isn't great. Most of the e gift cards and rewards in general are not ones I used. Amazon, Google play, and restaurant gift cards are what I use most and now Amazon Google play and many of the restaurant gift cards are gone. Hopefully they will be brought back soon 

[lpnangel56]

Where is amazon gift cards I can't find  them

[ZoeM]

They are no longer stocking them I asked them a couple weeks ago and they replied they are no longer supporting them. Can see in their rely in the existing discussion above 

[Seanyboy741]

-1 to telus for discontinuing the Amazon Gift Cards. Nice move guys. You really know what your customers want!

...and no, "TELUS_Support", clearly you DON'T hear us. However, we hear YOU clearly giving us, your customers, the runaround. Your "team" lol. How many people does it take to get in contact with Amazon and order some girt cards? Your "team" is clearly incompetant on a significant level.

Leave it up to telus to take away useful options from their customers!