Prepaid plan with a promo

[Marlin]

I am in the $100 prepaid plan with unlimited nationwide calling feature, unlimited SMS feature and 2GB of bonus data each month for one year for free. I activated my line on April 17, but on May 17 (1 month after activation) the Unlimited SMS Promo Add-on, 2 GB Promo Add-On transaction, and Unlimited Nationwide Calling Promo were deactivate, why is that? can anybody help me?

[TELUS_Support · Accepted solution]

Hello Marlin, we'll need to access your mobile account in order to assist you so we'll send you a private message, thanks!