Cannot register account

[TingTing]

Hello,

I recently signed up for Telus's PureFiber internet service and thought I would create a My Telus account, but after I put in my information, I get the message "This account cannot be registered online". My internet service hasn't actually been installed yet if that makes a difference. Anyone have any ideas?

[Nighthawk]

If your service has not yet been installed, odds are you won't be able to create a MyTelus account just yet.