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Smart phone app

DGuindon
Neighbour

a month ago

My Telus SmartHome app stopped wanting to load the app and will not open anymore. I still have a connection and the location still recognizes my device when it is at home but the app will not load so I have no control over my system while I'm away from my home. Can someone help me troubleshoot this? The AI assistant is useless.

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3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

a month ago

Have you checked to ensure you've got the latest version of the app?

If our reply resolved your issue, please click on Accept as Solution to help others in the community.

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DGuindon
Neighbour
In response to TELUS_Support

a month ago

I've checked for updates, uninstalled and reinstalled and only my device will not connect. I can log on with a computer and my wife's app works.
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TELUS_Support
Official Support Team
Official Support Team
In response to DGuindon

a month ago

Interesting, it seems it may be a temporary bug or glitch. Will look into this!

If our reply resolved your issue, please click on Accept as Solution to help others in the community.

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