FYI- our thermostat malfunctioned while we were on vacation. Our home and contents sustained extensive damage. We are still without a panel replacement, thermostat and I have been bounced back and forth still without any action taken to resolve never mind just speak to manager or have any call back. I have called, completed the damage claim ( which took two lengthy phone calls to get 3hours?) and this wasn’t the right “department”. INFURIATING !!!!!!! Be careful !!! They didn’t call or alert when the panel overheated and shut down after the thermostat malfunctioned while and the furnace was running for three days straight!! Alarm system???? NOT!!!! And my temperature still shows 20 degrees!!!! We’re so grateful we didn’t lose our home. It was on the verge of a fire!!
