Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
We were with Vivint Security for almost ten years then were informed that Telus now owned the company; we moved from British Columbia to Ontario and had the system reinstalled under Telus. We continued to have problems with the payment going to the w...
I was multi-tasking and answered a call from someone saying they're from Telus. I had just ordered a new phone an hour prior with Telus- I had called in. The caller offered me a better plan and a better phone. He said I need to return the 1st phone I...
Is anyone else having both just sit there and say give us a few mins to load and it never dose anything? I am away for work and need this service. Telus service for this i find is getting worse and worse and worse. All there apps no way to talk anyon...
I spent about an hour in the phone with 4 reps, each requiring me to verify my identity as my video doorbell stopped working. The light on the doorbell was not working indicating the doorbell was burned out. The doorbell is only a coupleyears old and...
My family has been with ADT security for 10 years. We were advised by the Telus Customer Service that our system was too old and was required to upgrade to Telus SmartHome Security, and we did several weeks ago. For the past years, most customer serv...
Hey, has anyone been told that an install fee was going to be waived only for telus to then charge the $175 anyways? Was I lied to by a shady salesperson or does telus employ a 'bait and switch' strategy as a policy?
I was an ADT customer that migrated over to Telus. I have been having issues with the Z wave switches not communicating properly recently. I have been on hold multiple times with technical help. They don't seem to understand that it is an electrical ...
I’m getting an error trying to arm my system, picture attached. All other internet connectivity is working on my phone. Any help is appreciated.
Just got a call from 778-908-3694 telling me I get a cheaper landline and mobility charge. They sent me a link which looked really legit to update my password. (I had to give them my email) I just got a little suspicious of the whole thing. I asked h...
