Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
I wanted to update my emergency cal list and payment methods for ADT. ( I am a custom home security customer which means i own all my equipment originally with Prices Alarms. Suddently i could not access my security information at all and THERE IS NO...
They signed me up for security when i signed up for internet and tv saying it was a promotion and it would lower my overall bill. I didn't need it or want it, and i was told i never needed to use it. 2 years later i'm re-newing internet and tv and wa...
I want to control our alarm using Google home. My Google Home account IS linked to Telus Home Assistant but Google doesn't work. Unlinked the account, then relinked it, didn't get prompted to input the code on channel 9097 nor did I get a chance to n...
I just received a paper bill from Telus security saying I needed to update my payment info. I own my gear and my service has always been with Telus. But I have to log into myadt.ca - which now says they have no one with my information on file. I can'...
I noticed that I can no longer disarm my system by touching the panel screen. I can arm using the screen. I was able to do this until December 2024. I looked at the firmware date and it showed 1969-12-31 06:0347. I no this cannot be a correct date an...
My mother has been paying for a home security system for probably more than 20 years. It started as ADT and Telus bought the company, mailed her new window stickers and continued to collect her monthly fee. Fast forward to now. My mother died, and wh...
Does Telus have Automatic arming and disarming when you lock and unlock your entry/exit door? The Telus Home self help videos for setup says it does but the app doesn’t look like anything like the app screen I am looking at? Does it or doesn’t it?
My sister in Amherst,NS, got the home security system set up through a high pressure sales door approach a bit over a year ago. She is very timid and didn't want the system, but didn't know how to say no. Two men set it up on the spot, got her charge...
Hello, how can I make it so the smart arming occurs twice? I have a family member who comes home from work in the middle of the night, so I wanted to make it so that arms stay before bed, disarm in the middle of the night for around half an hour, and...
Door to Door sales people KEEP coming to my door. They are extremely rude and pushy to the point they put there foot in the door to stop me from closing it. The ignore my no soliciting sign as well and my don’t ring the door bell sign. Getting beyond...
