Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
How can I escalate a complaint against the call back team? I guess they do call back if you agree that calling someone and letting the phone ring for one second and hanging up before they can even answer is a call back. It’s happened numerous times s...
Recently had an issue with my Garage Door malfunctioning when trying to close via the app. I have had to hold down the button manually to close, and there have been days where it just does not want to close or open with the use of the app.I have move...
Hi everyone, We have moved into a new house, and were unable to migrate our Telus approved doorbell because the house is older and the doorbell is not able to be hardwired electrically. I would like to install a battery powered device; Telus does not...
It’s simply not working. Any suggestions. Video is fine just missing audio
Telus has taken over VIVANT’s Canadian customers. Telus has not been upfront about Telus’s System not being compatible with Vivant, Brinks and ADT systems. My system was tested last week when vandals came onto my property and smashed my vehicles back...
I was a customer with ADT, which transitioned to Telus Security 3 years ago. I assume my data is still with ADT. Since I can't contact them anymore, I wonder if former ADT customers might be impacted by this data breach.- https://www.bleepingcomputer...
My Gen2 panel needs a new battery, what type does it need?
Spent over 4 hours on phone and its almost 4 weeks telus home security does not want to replace a faulty equipment which opens my garage. Its very frustrating made calls spoke to manager and no wants to help. If telus cannot provide service please ca...
Hello, I have a number of Vivint equipment devices I would like to confirm as compatible with TELUS before I sign up. Can someone contact me to confirm? Xedef
Today I had a salesman come to my door around 9:10pm in bc telling me about how its cheaper to change to telus from shaw and saying how he works with some of the neighbours. I was wondering what the hours were for a telus door to door salesman to che...
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