I called Telus today to switch my fiber service to the new apartment that I am moving to. I was told that the new building isn't set up for fiber and that my only options are to take 1/10th of the speed or to pay a $160 cancellation fee, and that there was nobody else that I could talk to about the matter. My technical work from home job requires a fiber connection. If Telus can't offer the same service that I was paying for, should I have to pay such a large fee to cancel? Someone that dealt with something similar suggested I file a complaint with the CCTS, though I would have hoped that wouldn't be necessary. Telus really hasn't left me with a good impression, and at this point I'm thinking that avoiding them in the future would probably be a good idea. Also, when I signed up I was asked if I wanted to pay an extra $12 a month for something called Online Security Standard, and, even though I said no, I was apparently signed up and paying for that the whole time too. Make sure to check your bills - workers making commission will sign you up regardless of your wishes (like TD and their balance protection scandal).
