Something went wrong

[Dexmot74]

New customer. Changed my theme packs online 24 hours ago. New channels not showing and now when I go to the optik page on my telus I get "something has gone wrong". If I use my telus app it just hangs on optik TV page. Not a good start to new service. 

[TELUS_Support]

Hi, just checking in, is it still like this?

[Dexmot74]

Yes it is.

[TELUS_Support]

Have you tried uninstalling the app and reinstalling?

[Dexmot74]

Yes I did but I knew it wouldn't do anything because the web does the same thing. Its something on your side.

[TELUS_Support]

Okay, we'll be sending you a private message to inquire more!

[TELUS_Support]

Okay, upon checking. We would recommend waiting a little bit more for it to refresh to the new channels you chose.

[Dexmot74]

How long should this take? Its been 4 days now. Seems crazy to just update channels. Not a good start to my subscription 😫

[TELUS_Support]

We'll reply to your private message to discuss further!