TELUS TV

[SJL1]

My TELUS internet and TV was set up yesterday. I can't see anything about the TV on the MyTELUS app. Channels we were told would be available aren't. They have a house with a line icon through them and I can't use the app to add packs or anything. I've messaged on the support section in the app and it takes forever for anyone to answer, and I spoke to someone last night who transferred me to support, where I was on hold for over 40 mins and hung up at 7pm when I knew the support line closed. Anyone have a similar issue and any suggestions? 

[TELUS_Support]

What the "House with Line Icon" Means
The house with a line through it icon indicates that those channels are location-restricted and can only be viewed when you're connected to your home network. This is a geo-location restriction that TELUS uses for certain channels due to broadcasting rights.

Why You Can't See TV in MyTELUS App
Since your service was just installed yesterday, there are likely activation delays in the system. It can take 24-48 hours for all services to fully sync across TELUS platforms, including the MyTELUS app.

Immediate Steps to Take:

1. Check Your TV Box First
Ensure your TELUS TV digital box is properly connected and powered on
Try accessing channels directly through your TV box rather than the app
If channels aren't working on the TV box either, this indicates an activation issue

2. Refresh Your MyTELUS App
Log out completely from the MyTELUS app
Clear the app cache (Android) or delete and reinstall the app (iOS)
Log back in using your MyTELUS credentials
Wait a few minutes for the service to sync

3. Verify Your Home Network
Make sure your device is connected to your home WiFi network (the same network your TELUS equipment is connected to)
The location restrictions will prevent channel access if you're not on your registered home network