Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I recently migrated (using migration tool) many Windows Live Mails 2012 storage folders to my Google powered Telus email/Gmail. When the storage folders came over there was a copy in All Mail but also a copy in Sent Items. Why is there a copy in “Sen...
Recently our 2 year plan agreement had expired, so I logged on to the Telus admin panel to renew the service. This offer to renew was to keep the original discounts for another 2 years. I did this several times, and the message is always the same sta...
I haven't had internet for the past seven days. I called customer service twice, and they said that there is an outage in the area where I live and they have no estimated time of when the problem will be fixed. I'm trying to be understanding about th...
My Service installation comes tomorrow and its supposed I need to be logged into the app before that but when I checked my account in the confirmation email, its -1! Also my Postal Code is wrong same as my Last name spelling even when I spelled every...
Carlabell is excellent at their job and should be promoted (TELUS AGENT WHO UNDERSTOOD MY CONCERN)! When I signed up initially for my new internet plan, I had asked if I needed my older services canceled prior to installation. They agent had said no....
Hello,Telus PureFibre became available here in Ontario over the Bell Infrastructure. I would like to make sure that I can use my own network equipment as I am doing now with Bell.- What type/model of optic hub Telus would send me, is SFP module remov...
Last year, BC had a promotion for registering with Telus Internet. I signed up and chose the $400 prepaid gift card along with the TV channel bundle and high-speed internet. The internet was installed along with the TV, no problem, but after waiting ...
Watching TV+ on Mac (macOS 15.4.1) with Safari 18.4. During live tv or watching recordings, closed captions always comes on, even though it isn't selected. USUALLY I can toggle closed captions on then off and the CC disappears. When I change channels...
Hi there, The wrong episode of the Paradise tv show is being aired on CTV tonight, May 5, 2025.It was supposed to be episode 4: Agent Billy PaceInstead they are airing episode 5: In The Palace of Crowned KingsThey skipped an episode this week so it i...
