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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 314 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Scam?

Received a call saying that I was eligible for a 1-year 30% discount from 1-825-859-1264. They also said that they were offering that I use my loyalty points for a free watch. They were able to tell me my exact monthly bill amount and that I was part...

TSN Formula 1 listing issue

I am not sure if this is a Telus issue or TSN.The listings for Formula One events are often incorrect and makes it difficult to find the events and scheduled series recordings don't work due to the mismatch.For example, today's sprint race from Miami...

Deleted credit card info from MyTelus

I cancelled my internet service in April and now the deal offer credits I received will now be charged to me. I already deleted my credit card information from the MyTelus site so I'm not sure if my card will still be charged on May 15 as indicated o...

jace829 by Neighbour
  • 434 Views
  • 1 replies
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Urgent Clarification Needed – Overlapping Charges

Hello,I recently transitioned to a new month-to-month Telus internet plan. I was quoted $63/month, effective May 1 to May 31. However, my account still shows a charge of approximately $200 for the period April 28 to May 27. This results in 27 days of...

TV Signal lost - new PVR, but extender to blame

I was on the phone with tech support on Wednesday for an hour after losing signal on my pvr, we did all the troubleshooting and then a replacement pvr was sent. (This is the old equipment) I installed it this morning and had the same exact issue. The...

YYC123 by Neighbour
  • 723 Views
  • 4 replies
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Billed even after I already cancelled last month

I just received a Telus bill in my inbox for May. I had cancelled my plan in April (initiated on April 3, within a week of installation). MyTelus shows my account is cancelled already, so why am I still being charged for May?

jace829 by Neighbour
  • 273 Views
  • 1 replies
  • 0 kudos

Safe Internet Feature

Telus has a "Safe Internet" feature that can screen the use of certain products or websites. It is screening out an internet service from Mexico that we use regularly there, and would like to use in Canada. How do I turn off the Safe Internet feature...

CANCELLATION NIGHTMARE

I have tried to cancel my home security and my home phone 5 times, which I never wanted when I moved in here two June's ago. I have called and spent significant amount of time making sure it will be cancelled and every time it isn't!!!! This last tim...

kriswil by Neighbour
  • 1116 Views
  • 2 replies
  • 0 kudos
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