Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I'm running a firewall test on GRC Shields Up (GRC | ShieldsUP! — Internet Vulnerability Profiling ) and my unsolicited packets test is failing: Unsolicited Packets: RECEIVED (FAILED) — Your system's personal security countermeasures unwisely attempt...
Hello, I am experiencing problems with getting 5.1 surround sound out of the new Telus 21T android box. I have confirmed that the problem is with the output of the Telus box it self. I am running 2 of these boxes in the system, box #2 is producing au...
I recently moved to a new residence and contacted Telus to transfer my existing service or set up a new plan. Unfortunately, I was informed that Telus does not offer service at my new address. As a result, I’m now being asked to pay a termination fee...
Is there a number to call to lodge a complaint about being charged for channels you're paying for but telus isn't and 3 months later they are still looking into the problem and online tech is rude to the point we are going to rogers (or someone else)...
We have a telus white cylinder. I am trying to login the admin panel to do port forward for our games. (192.168.1.254) but the default admin password on the bottom of the cylinder doesn't work. Ive even reset it to factory upsetting everyone in the h...
Hello,I have been using Windows live 2012 to access my emails for years now and since yesterday it is blocking me from accessing my emails saying my name and password is incorrect. It is doing this on all our computers in my home including my wife's ...
I can login to the Telus app but not telus tv. I get Error Message ERR_AGL_ACN-3545 when attempting login with same username and password. It is very frustrating because we subscribe to a high data package but cannot stream.
I'm moving at the end of May and wanted to transfer my internet connection (250 Pure Fiber) to my new apartment.However, the fiber is not in the building and Telus tells me I have to pay a cancellation fee even though I don't think it's fair. In fact...
Jan.2024 I arranged for five new customers to sign up for Telus fibre. 28 April 2025 after 17 different service people came here and a multitude of varied explanations for why getting my home phone, t.v. and internet was such a complicated problem, I...
I signed up TELUS internet and was sent the wrong size of gift, I've been redirected by Telus and apple for the past 5 weeks.
