Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Telus has a "Safe Internet" feature that can screen the use of certain products or websites. It is screening out an internet service from Mexico that we use regularly there, and would like to use in Canada. How do I turn off the Safe Internet feature...
I have tried to cancel my home security and my home phone 5 times, which I never wanted when I moved in here two June's ago. I have called and spent significant amount of time making sure it will be cancelled and every time it isn't!!!! This last tim...
I called Telus today to switch my fiber service to the new apartment that I am moving to. I was told that the new building isn't set up for fiber and that my only options are to take 1/10th of the speed or to pay a $160 cancellation fee, and that the...
I cancelled my internet services with Telus last year, and I called them earlier this year for copies of my invoices for tax season since they deleted all of my invoices from my online account when I cancelled with them. The agent had informed me tha...
I am gonna move to new place, and the place provide network. Now, My telus plan still have 12 months. Is it possible to waive the cancellation fee?
I'm running a firewall test on GRC Shields Up (GRC | ShieldsUP! — Internet Vulnerability Profiling ) and my unsolicited packets test is failing: Unsolicited Packets: RECEIVED (FAILED) — Your system's personal security countermeasures unwisely attempt...
Hello, I am experiencing problems with getting 5.1 surround sound out of the new Telus 21T android box. I have confirmed that the problem is with the output of the Telus box it self. I am running 2 of these boxes in the system, box #2 is producing au...
I recently moved to a new residence and contacted Telus to transfer my existing service or set up a new plan. Unfortunately, I was informed that Telus does not offer service at my new address. As a result, I’m now being asked to pay a termination fee...
Is there a number to call to lodge a complaint about being charged for channels you're paying for but telus isn't and 3 months later they are still looking into the problem and online tech is rude to the point we are going to rogers (or someone else)...
We have a telus white cylinder. I am trying to login the admin panel to do port forward for our games. (192.168.1.254) but the default admin password on the bottom of the cylinder doesn't work. Ive even reset it to factory upsetting everyone in the h...
