Billing issues

[Tipsy]

We are a company who decided to switch our 7 lines to Telus Business. We get billing issues every few months from Telus. Previously they had removed some discounts from one line which they fixed it after my multiple calls to customer care and frustrating long wait times. Once again now all the 7 lines are showing our 20% SMB Cross-Sell Promo - OAP discount got replaced with 15% SMB Cross-Sell Promo - OAP. This has increased the monthly bill for all the lines, This is not acceptable and needs to be corrected asap and credited back. We originally started with BOYD MTM plans and slowly they got majority of our lines switched over to a contract with device upgrades. They are now raising the prices amidst the contract stating discounts are not combinable. Telus can not keep trying to raise my bill every so often without my knowledge or acceptance. If this issue is not fixed asap, I will be reporting this to CRTC.

[TELUS_Support]

Hi there, we're truly sorry to hear about the ongoing billing issues and the frustration this has caused. Since this involves your personal and account information, please send us a private message with your account details so we can assist you directly.

[Tipsy]

Hello,

Responding back regarding the billing issue. Please look up my account for the line (removed number). All of the seven lines are impacted by the same billing issue.

You are welcome to call me at this same number if you can.

Thank you,

Pankaj Singla

Agency Owner / Travel Expert

[Tipsy]

How do I send a private message. I end up replying to the email but it is publicity posted my number. Can you please remove it?

[Tipsy]

We are still awaiting for the callback that you had promised. What is the ETA?

[TELUS_Support]

Hi Tipsy, we'd be happy to look into this for you. Please send us a private message. 

[Tipsy]

I have already sent the personal message a few days back. I was told in the personal message that someone will call me back. But no callback so far.

[TELUS_Support]

Our apologies Tipsy, in some instances it can take a few business days for a call back. We have replied to your PM.