Cannot port number from Koodo to Telus

[Ivke85]

I’ve received a win-back deal to return to Telus from Koodo. They sent me a SIM card, but I’m unable to port my number because it starts with 306. I live in Alberta and want to keep my old number—this wasn’t an issue when I ported it to Telus three years ago and from telus to koodo last year.

[Ivke85 · Accepted solution]

I called Telus support and it has been resolved.

[TELUS_Support]

Great, thanks for the update!